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  • Posted: Oct 21, 2020
    Deadline: Not specified
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    Youth Employment Agency (YEA) was established under the Youth Employment Act 2015 (Act 887) to empower young people to contribute meaningfully to the socio-economic and sustainable development of the nation. Its objective is to support the youth between the ages of 15 to 35 years through skills training and internship modules to transit from a situation o...
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    Business Referral & Service Matching Associate

     The Business Referral & Service Matching Associate will take lead in the deployment and management of a new application-based platform that will connect youth artisans and service users. Through this system, users will be able to request the services of pre-screened youth artisans using a mobile application, a USSD short code, or a dedicated call centre. The Business Referral & Service Matching Associate will lead marketing, creating profiles for young entrepreneurs and users, administering user enquiries and orders, matching services, monitoring performance and troubleshooting customer problems of the system.

    Responsibilities:

    •  Manage overall deployment of the application-based platform for youth services, including coordinating the overall user experience across all platforms – mobile app, USSD, and call centre
    •  Spearhead marketing and promotion activities of the business referral and service matching system with the aim of attracting users
    •  Liaise with respective statutory institutions, private sector bodies, and professional associations to assess youth artisan qualifications and experience to perform their respective artisanal offerings
    •  Perform background checks on all youth artisans and prepare security reports on all youth artisans
    •  Organise onboarding sessions for all users, including in areas of managing requests, pricing, documentation, communications, time management, security, health and safety, among others
    •  Create user profiles for young artisans and entrepreneurs, as well as service users
    •  Administer user enquiries and matching of services and requests
    •  Track all pending, active and completed requests
    •  Troubleshoot user problems
    •  Monitor performance of the business referral and service matching system, prepare routine reports and offer recommendations for performance improvement
    •  Lead the business referral and service matching team, including setting individual and team performance targets, regularly assessing performance, and supporting team development
    •  Spearhead relationship building and representation for the business referral and service matching system, including participation in external workshops, working groups, trainings and other meetings relevant to improving the system and leveraging support
    •  Perform other duties that may be required from time to time, including responsibilities which require work on weekends and holidays for which time off in lieu (TOIL) may be taken

    Qualification Required & Experience

    Person specification:

    •  Relevant degree or professional qualification
    •  Technologically savvy, including in the use of mobile applications and troubleshooting basic interface and user experience issues
    •  Understanding of the TVET sector in Ghana, especially the demand and supply of artisanal skills for commercial and residential purposes
    •  Experience supporting youth entrepreneurship, especially among deprived youth, including experience helping young business owners to plan, launch, manage and grow their small enterprises
    •  Effective communication skills with internal teams and external partners essential
    •  Flexible, effective teamwork and interpersonal skills essential
    •  Knowledge of operating and maintenance of office equipment desirable
    •  Proven ability to be well-organised, systematic, careful, accountable, responsible and punctual
    •  A team player – personable, caring, helpful, reliable, diplomatic, honest and approachable
    •  Demonstrated ability to be discreet and respectful of confidentiality
    •  Good personal grooming & personal presentation essential
    •  Willing to work long and irregular hours, shift duty and on public holidays as may be required
    •  Computer literate with proficiency in Microsoft Word, Excel applications, as well as electronic messaging
    •  Proficiency in written and spoken English required; working knowledge of Ga, Twi and/or Ewe would be an advantage

    Method of Application

    Please submit a one-page motivation letter and an updated CV to:

    [email protected]

    Please use Business referral & Service Matching Associate as the subject line of your email. Be sure to highlight in the motivation letter how specifically you meet the qualifications, skills and experience requirements for this role. Due to capacity constraints, only shortlisted applicants will be contacted.

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