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Farmerline is transforming smallholder farmers into successful entrepreneurs through the following brands.
The Call Center Representative is the essential link between Farmerline and the customers who are onboarded to the companys services. He/ she manages communication with these customers, mostly rural farmers in Ghana and West Africa. We are searching for a polite and professional Call Centre Rep who will work closely with other team members to provide outstanding service to our customers by answering questions and forwarding any complaints to the right Manager. As a Call Centre Agent, you may handle a high volume of incoming and/or outgoing calls and you should seek to provide a positive experience for each person who calls and provide an accurate or efficient response to satisfy each caller. The Call Centre Representative will be evaluated on their success connecting to farmers, and translating these interactions into both high satisfaction for customers and important feedback for Farmerline.
Responsibilities
2020 Quarter 2 Objectives
Content and curriculum development
Farmer Training and Behaviour change
Qualification
Benefits and Compensation
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