Call Center Manager at Goal Limited

GoalConsult is in search of a talented and motivated individual for the post of Call Centre Manager in one of our offices in Accra, Ghana.

REQUIREMENTS

• HND or 1st Degree Holder
• Excellent Communication Skills
• Minimum of 2 years Experience in Call Centre Management
• Ability to multitask and remain calm under pressure
• Strong coaching and leadership Skills
• Proficiency with necessary Technology including Software Applications
• Polite and Professional Phone Voice
• Able to Hire, Train, Coach and lead Call Centre Representatives
• Assisting other Management team members in identifying trends and establishing Call Center goals
• Other Administrative Duties