Careers at Safaricom Kenya

Job Description

Reporting to the COE Lead, Capability and Skills the Capability & Skills Lead will be responsible for shaping a future-ready workforce by driving strategic learning, upskilling, and reskilling initiatives. You will partner with business leaders to align capability development with organizational priorities, embed a culture of continuous learning, and deliver measurable impact at scale.

Responsibilities

Key accountabilities and decision ownership

•  Health and Safety

  • Uphold the company code of conduct, policies and procedures, ensuring integrity and accountability in every aspect of your work.
  • All employees have a responsibility to adhere to safety, health, and wellbeing policies, guidelines and procedures in all actions and decisions.
• Champion and uphold the company’s Code of Conduct, policies, and procedures—demonstrating integrity, accountability, and ethical leadership in all actions.
• Ensure full compliance with Health, Safety, and Wellbeing standards, embedding these principles into all learning and capability initiatives.
• Partner with business leaders to identify and close critical skill gaps through targeted learning and development plans.
• Drive a culture of continuous learning, with a strong focus on upskilling and reskilling for current and emerging roles.
• Design intuitive, learner-centric experiences using modern learning models, tools, and technologies to build future-ready capabilities.
• Apply expertise in learning design and digital learning technologies to create scalable, blended learning pathways.
• Continuously research and integrate best practices to innovate learning approaches and experiment with emerging technologies and methodologies.
• Demonstrate and build advanced facilitation capabilities across the organization to enhance learning delivery and engagement.
• Leverage innovative learning technologies to embed a strong learning culture and enable capability transformation at scale.
• Collaborate with internal stakeholders and external partners to deliver skill transformation programs aligned to business strategy.
• Establish and track baseline metrics to evaluate the business impact of learning interventions and behavioural change.
• Co-create and implement learning solutions with communities of practice, subject matter experts, and third-party providers.
• Influence and align stakeholders across the business and broader ecosystem to embed a learning culture that fuels growth and innovation.
• Design and own learning standards, frameworks, and policies, ensuring consistency, quality, and alignment with strategic goals.
• Define and maintain career pathway frameworks that empower employees to navigate and grow their careers.
• Use data and learner insights to continuously improve the learner experience and inform decision-making.
• Lead learning campaigns and engagement initiatives that inspire curiosity, growth, and a sense of ownership among employees.
• Establish and embed a coaching culture, including standards, accreditation, and the development of internal coaching faculties.
• Collaborate with the COE Lead, Capability & Skills to design and implement leadership, performance, and talent development initiatives that address capability and knowledge gaps.

Core competencies, knowledge, behavior and experience

• Capability and skills need assessment.
• Creating learning experiences.
• Competency and contribution models.
• Capability and skills tools and technology.
• Learning impact assessment and ROI.
• Analytics and reporting.
• Is non-hierarchical and collaborative, has transparency and trust in teams.
• Critical thinker has ability to find new solutions.
• Willingness to "roll up one's sleeves," work and study outside of one’s comfort zone and encourage the team toward such behavior.
• Creates a culture of innovation based on experimenting and data-driven decision making.
• Owns one career development and seeks feedback.
• Embraces change and believes in Agile values and principles.
• Demonstrates a passion for creating a learning organization.

Business and Customer Skills

• Driven and result-oriented “doer”.
• Skilled communicator and coach.
• Able to persuade and influence diverse stakeholders.
• Business Acumen.
• Owns customer expectations and results.

Mindset and Behaviors

• Is non-hierarchical and collaborative, has transparency and trust in teams.
• Critical thinker, has ability to find new solutions.
• Willingness to "roll up one's sleeves," work and study outside of one’s comfort zone and encourage the team toward such behavior.
• Creates a culture of innovation based on experimenting and data-driven decision making.
• Owns one career development and seeks feedback.
• Embraces change and believes in Agile values and principles.
• Catalyst — engage hearts and minds to unleash full potential of employees, customers, partners and other stakeholders.

Qualifications

Must have technical / professional qualifications:

• Bachelor’s Degree and Higher National Diploma in HRM.
• 5yrs relevant experience in HR management, with specialization in learning and development.
• Extensive experience in leading and executing end to end learning and development process.
• Experience in Coaching and building Line manager capability in performance / productivity management and development.
• Good stakeholder management experience.

go to method of application »

Job Description

Reporting to the COE Lead, Capability and Skills the Talent lead will be responsible for driving the end-to-end talent agenda: identifying, developing, and mobilizing talent to meet current and future business needs. Partner with leaders to build strong pipelines, embed inclusive talent practices, and deliver measurable impact through data, technology, and strategic talent rituals.

Responsibilities

Key accountabilities and decision ownership

•       Health and Safety

  • Uphold the company code of conduct, policies and procedures, ensuring integrity and accountability in every aspect of your work.
  • All employees have a responsibility to adhere to safety, health, and wellbeing policies, guidelines and procedures in all actions and decisions.
• Champion and uphold the company’s Code of Conduct, policies, and procedures—demonstrating integrity, accountability, and ethical leadership in all actions.
• Ensure full compliance with Health, Safety, and Wellbeing standards, embedding these principles into all learning and capability initiatives.
• Develop and execute a forward-looking talent strategy aligned to business priorities, workforce planning, and future capability needs.
• Lead the design and implementation of talent identification frameworks (e.g., potential assessments, talent reviews).
• Drive targeted development plans for high-potential talent, successors, and critical roles.
• Own the succession planning process, ensuring robust pipelines for leadership and business-critical roles.
• Monitor and report on pipeline health, readiness, and diversity.
• Leverage talent data and insights to inform decisions, track progress, and influence strategic workforce planning.
• Provide actionable dashboards and reports to senior leadership.
• Design and deliver leadership development programs that build future-ready leaders.
• Enable internal mobility by designing career pathways and facilitating cross-functional movement.
• Champion talent visibility and advocate for growth opportunities across the business.
• Lead and maintain talent rituals (e.g., talent reviews, calibration sessions, succession planning forums) to ensure consistency, accountability, and strategic alignment across the organization.
• Integrate digital tools and platforms into all talent processes and outputs to enhance efficiency, scalability, and data-driven decision-making.
• Continuously explore and adopt emerging technologies to modernize talent practices.
• Provide coaching and advisory support to leaders and managers on talent development and succession planning.
• Liaise with the Resourcing team to align on external talent mapping, ensuring visibility of external pipelines for critical roles and benchmarking against internal talent.
• Act as a trusted advisor to senior leaders on talent-related matters and drive cross-functional alignment on talent priorities.
• Embed inclusive talent practices across all processes.
• Monitor and drive progress on representation, equity, and inclusive leadership behaviors.

Core competencies, knowledge, behavior and experience:

• Proven experience in talent management, succession planning, or leadership development.
• Strong stakeholder engagement and coaching skills.
• Ability to leverage technology and data to drive talent decisions.
• Strategic mindset with a passion for enabling people and organizational growth.
• Is non-hierarchical and collaborative, has transparency and trust in teams.
• Critical thinker has ability to find new solutions.
• Willingness to "roll up one's sleeves," work and study outside of one’s comfort zone and encourage the team toward such behavior.
• Creates a culture of innovation based on experimenting and data-driven decision making.
• Owns one career development and seeks feedback.
• Embraces change and believes in Agile values and principles.
• Demonstrates a passion for creating a learning organization.

Business and Customer Skills

• Driven and result-oriented “doer”.
• Skilled communicator and coach.
• Able to persuade and influence diverse stakeholders.
• Business Acumen.
• Owns customer expectations and results.

Mindset and Behaviors

• Is non-hierarchical and collaborative, has transparency and trust in teams.
• Critical thinker, has ability to find new solutions.
• Willingness to "roll up one's sleeves," work and study outside of one’s comfort zone and encourage the team toward such behavior.
• Creates a culture of innovation based on experimenting and data-driven decision making.
• Owns one career development and seeks feedback.
• Embraces change and believes in Agile values and principles.
• Catalyst — engage hearts and minds to unleash full potential of employees, customers, partners and other stakeholders.

Qualifications

Must have technical / professional qualifications:

• Bachelor’s Degree and Higher National Diploma in HRM.
• 5yrs relevant experience in HR management, with specialization in Talent Manaagement and Leadership Development.
• Proven experience in talent management, succession planning, or leadership development.
• Strong stakeholder engagement and coaching skills.
• Ability to leverage technology and data to drive talent decisions.
• Strategic mindset with a passion for enabling people and organizational growth.
• Experience in Coaching and building Line manager capability in performance / productivity management and development.

go to method of application »

Brief Description

Reporting to the Manager – Operational Excellence, the position holder will be responsible for reporting on the performance on all the defined operational processes for Technology Departments and driving process compliance through engagements with the respective service owners.

Responsibilities

• Engage respective service owners to ensure operational excellence and quality service delivery.
• Prepare and deliver accurate daily, weekly, and monthly performance reports in line with defined KPIs and process categories.
• Ensure data is collected from correct and reliable sources to maintain report integrity.
• Review, develop, and automate reports and dashboards to enhance visibility, efficiency, and workflow management.
• Create and maintain management databases, interpret data, identify trends, and provide insights to managers for informed decision-making.
• Monitor and improve measurement and visibility of key performance indicators (KPIs), ensuring continuous service improvement across Technology services.
• Track compliance actions on Business Continuity Planning (BCP), Backup, Version Management, Service Level Management (SLM), Availability Management, and Knowledge Management.
• Collaborate with service owners and managers on initiatives that drive continuous service and process improvement.
• Document Operational Excellence work instructions, policies, and processes to ensure consistency and alignment.
• Design clear, visually effective report layouts that align with business requirements.
• Ensure customer SLAs are defined, up to date, and properly configured in the service management suite.
• Report regularly to internal stakeholders on technology service delivery performance.
• Conduct customer satisfaction surveys and follow up on feedback for improvement.
• Demonstrate strong analytical thinking, with the ability to break down complex problems while maintaining a strategic, big-picture perspective.

Qualifications

Job Requirements

• Degree in IT, Computer Science, Telecommunications, or a related Technical Field.
• At least 3–5 years’ experience in an IT or GSM-related role.
• Working knowledge of Data Analytics and reporting tools.
• Experience in Process Governance, preferably using the ITIL Framework.
• Strong analytical thinking and keen attention to detail.
• Excellent people management and interpersonal skills.
• Certifications such as ITIL Foundation or Intermediate, ISO, Data Analytics, Software Development, or Technology-related credentials.
• Excellent communication, business writing, and presentation skills.
• Strong documentation and reporting abilities.
• Technical knowledge of databases, data analysis, and data repository technologies.
• Experience in data integration and reporting processes.
• Proven troubleshooting and creative problem-solving skills.
• Customer-focused mindset with the ability to build effective working relationships.
• Achievement-driven and delivery-focused while maintaining high-quality standards.