• Posted: September 4, 2019
    Deadline: Not specified
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  • Jumia is the leading pan-Africa e-commerce platform. Founded in 2012, Jumia�s mission is to improve the quality of everyday life in Africa by leveraging technology to deliver innovative, convenient and affordable online services to consumers, while helping businesses grow as they use our platform to reach and serve consumers.


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    Customer Service Performance Excellence Associate

    We are looking for talented people with a passion for Africa to join our team and embark on our exciting journey!

    Main Duties/Responsibilities

    • Customer service process management aimed towards better customer management, data collection, and improved sales
    • Dashboard and performance tracking tools presentation, maintenance and upgrade.
    • Build and support databases for effective customer service reporting.
    • Support the deployment of improved, integrated IT systems to run the call center.
    • Support the development of visual support for customer service.

    Requirement/Skills

    • A Valid degree from a tertiary institution- B.sc/HND
    • 2 years of experience
    • Demonstrable skills in data analysis and presentation
    • A detail oriented personality with a passion for diving deep and problem solving
    • Alignment with the Jumia Values
    • A lifestyle of excellence, passion and integrity Ability to unlearn and learn new skills.

    We Offer:

    • A unique experience in an entrepreneurial, yet structured environment 
    • The opportunity to be come part of a highly professional and dynamic team working around the world
    • An unparalleled personal and professional growth given the challenges that we propose you take 

     

     

    Method of Application

    Interested and qualified? Go to Jumia on africainternetgroup.peoplehr.net to apply
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