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  • Posted: Jul 5, 2019
    Deadline: Jul 16, 2019
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    British Council is the UK's international organisation for cultural relations and educational opportunities. We are on the ground in six continents and over 100 countries, bringing international opportunity to life, every day.


    Read more about this company

     

    Customer Services Advisor

    Job Description

    • Handling and supervision of all enquiries related to British Council activity in Ghana.
    • To work as a member of a team of Customer Service Advisors, on a rota basis, to ensure that the operator and front desk is covered during working hours
    • Update and place announcements and advertisements on the notice boards ensuring information remain up-to-date
    • Apply active listening with customers and use the information gained to improve relationships ensuring appropriate information is shared across the organization
    • To build a strong relationship with parents and young learners and become the focal point for young learners within the Customer Service team.

    Requirements

    • A degree level education, professional qualification in a related field would be an advantage
    • Experience handling customers and enquiries in a service environment and providing service within quality standards.
    • Highly organized and deadline-oriented abilities
    • Experience in managing/supervising a group of people to achieve a specific purpose
    • High level of accuracy and attention to detail.

    Method of Application

    Please refer to the role profile for more information on the role, its responsibilities/accountabilities and person specification.
    Please follow the links for relevant document to support your application

    RPCustomer Services Advisor_Ghana.pdf
    British Council Behaviours.pdf
    British Council Core Skills.pdf

    Note that you should only fill out the application after thoroughly reading through the ROLE PROFILE & GUIDANCE 

    Please note that persons with disability are encouraged to apply

    Interested and qualified? Go to British Council on jobs.britishcouncil.org to apply

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