Accor S.A. is a French multinational hospitality company that owns, manages and franchises hotels, resorts and vacation properties
Read more about this company
Develop and execute a food and beverage operating strategy aligned with the brand’s objectives
Implement and maintain the highest standard operating procedures for all food services.
Recruit, train, mentor, and manage a high-performing team, fostering a culture of excellence, teamwork, and guest satisfaction.
Sets and clearly communicates the strategic direction for the Food & Beverage department
Deliver strong functional expertise, creativity, and entrepreneurial leadership to meet the business needs of the operations.
Focus on performance metrics including but not limited to; Engagement, Guest Experience, Top Line Revenue, Margin Improvement, Competitive positioning.
Develop and manage the F&B budget in line with forecasts.
Oversee the operations concerning food and Beverages in all restaurants, banquet functions and In Room Dining while introducing new methods.
Strive to achieve optimum operating results while providing guests with the highest level of service and satisfaction
Take ownership of Guest complaints
Ensure compliance with food safety standards and regulations.
Act as an Accor Ambassador aiming to enhance the company image and market reputation.
Qualifications
Degree in Hotel and Restaurant Management or related is required
At least 5 years experience in a senior leadership role in F&B in a 5 Star International brand
Strong understanding / experience of Hotel Operations in a multi-cultural environment.
Entrepreneurial, thinks out of the box
Ability to lead by example, believe in a strong team culture and set the scene for high performance
High level of drive for results; adaptable and flexible with the ability to build relationships.
Should have eye to details and focus on quality results in terms of service
Communicate thoughts, actions and opportunities clearly with strong networking skills
Assist to streamline the security program to safeguard the property.
To safeguard guests, visitors, employees and the property when in the premises.
Analyze the various problems confronting the Security Department & develop solutions.
Design & develop techniques to prevent or minimize waste, theft or pilferage.
Adhere to the Standard Operating Procedures & ensure the same by the security team.
Any matter which may effect the interests of the hotel should be brought to the attention of the Management.
Assist to identify the major facilities and security equipment requirements for the department and the property.
Provide effective support to the team to enable them to provide a range of effective and efficient services.
Respond to customer queries by resolving issues in a timely and efficient manner to ensure personnel & guest satisfaction.
Ensure that the team has been trained for all safety provisions.
Motivate and develop staff to ensure smooth functioning of the department.
Identify optimal, cost-effective use of the resources and educate the team on the same.
Ensure to have a thorough knowledge of, the laws of arrest, search and seizure and with the investigation techniques in case of an inquiry.
Constant supervision of the team members.
Inspect the exhibits during conventions to ensure that, public safety and fire regulations are enforced.
Coordinate operations with Team Leaders and other Departmental Managers to ensure operational readiness, efficiency in resource utilization, and the prompt delivery of services.
Ensure to offer special protection to VIPs and Government Dignitaries.
Coordinate all investigations regarding theft or damage of property & personnel injury occurring within the premises with outside agencies & legal representatives.
Ensure that Daily Activity Report reflects a true account of all security activities that take place during the day.
Ensure to make clear and concise plans, while dealing with emergencies.
Ensure that fire prevention and safety procedures are maintained in all areas of the hotel.
Ensure that all security operations are in accordance with Standard Operating Procedures.
Liaise with local Police, Fire Brigade and other Government agencies and maintain public relations with them to ensure their complete co-operation.
To handle guest complaints pertaining to security.
Qualifications
Bachelor of Arts in Criminology or related studies
Minimum 3 years of relevant experience in a similar capacity
Certificates in CPR, First Aid Management and Basic Fire Fighting
No criminal record
Method of Application
Use the link(s) below to apply on company website.
Gmail
Yahoomail