Head, Human Resources at PwC

The Company
Our client is a widely recognised Specialist Life Assurance Company, serving thousands of customers with bespoke insurance products tailored for each phase of their lives. The company is aimed at improving the quality of life of clients by providing prompt and quality Insurance service delivery. The company offers a wide range of insurance products such as annuity, investment plans, group life plans, etc.
Job Purpose

• The Head, Human Resources guides and manages the overall provision of Human Resource services, policies, and programs for the entire company.
• Primary Objectives
• Manage the performance management and hiring of all employees within in the company
• Develop and administer various human resources plans and procedures for all company personnel
• Design performance incentives and boost employee morale

Duties and Responsibilities

• Design a HR strategy in alignment with the company’s strategy; ensure measurable indicators to ascertain the value of HR’s role in strategy implementation and achievement
• Provide an atmosphere that promotes talent development and growth; optimize ROI on employee acquisition and retention
• Design and deliver training programmes that ensures synergy across all business functions and alignment with corporate objectives
• Design organisational business objectives annually from the corporate strategy
• Oversee the development of an effective manpower planning process in alignment with the company’s corporate strategy
• Identify recruitment needs based on manpower plan
• Design effective programmes for selection and retention including overseeing recruitment and selection processes within the company
• Create and maintain the employee value proposition and employer brand
• Continually provide innovative ways to project the image of the company as employer of choice via all media with special focus on social media
• Develop and implement the learning and development strategy of the organisation in line with business objectives
• Drive the deployment of annual employee engagement survey and develop action plans from responses to improve overall employee engagement and business performance
• Design and implement leadership framework and management development programmes to ensure future leadership pipeline for the company
• Facilitate and monitor employee performance management system and cycle and ensure attainment of high performance culture within the company
• Review and maintain organisational structure to ensure alignment with business objectives
• Develop, review and implement on-boarding and integration/induction process of new employees
• Design appropriate channels for employee communication and review impact for continuous improvement
• Design and implement employee retention programmes in order to lower turnover rate and maintain optimal headcount as per manpower plan
• Ensure effective employee record management and adherence to data privacy laws
• Ensure remittance to the appropriate pension institution as provided by employees
• Coordinate relationships with service providers on all benefits and incentives schemes
• Oversee the design and implementation of administrative processes including fleet/pool management, workplace health and safety
• Supervise the day-to-day operations of the administrative department and staff members
• Work with accounting team to set budgets, monitor spending, process payroll and other expenses
• Design and manage employee leave administration process
• Ensure adequate and effective policies, procedures and programs framework for HR service delivery
• Manage all employee and employer related issues and ensure no litigations or any such associated issues arise for the company
• Manage all disciplinary and grievance issues for complete resolution
• Design and implement compensation and rewards framework that will provide competitive edge for the company and facilitate employee retention
• Conduct periodic employee costs forecasting, and annual budgetary management to ensure cost savings

Skills and Competencies

• Broad knowledge and experience in Ghanaian employment law, compensation, organisational planning, organisation development, employee relations, safety, and training and development.
•  Knowledge of performance management systems
• Strong oral and written communication skills
• Excellent interpersonal and coaching skills
• Demonstrated ability to lead and develop Human Resources staff members
• Demonstrated ability to serve as a successful participant on the executive management team that provides company leadership and direction and ability to interact effectively with the company Board of Directors
• Advanced computer skills in Microsoft Office
• Experience in the administration of benefits and compensation programs and other Human Resources programs/software
• Evidence of the practice of a high level of confidentiality
• Excellent organisational skills
• Demonstrated ability to model appropriate professional, ethical and collaborative behaviours consistent with the responsibilities of this position.

Qualifications

• Minimum of 10 years relevant experience in a HR generalist role
• Minimum of a first degree in Social sciences, Humanities, Business Administration or any relevant discipline is required
• Relevant Professional certification in Human Resources e.g HR Certification Institute (HRCI), Chartered Institute of Personnel Development (CIPD), Society for Human Resource Management (SHRM) or their equivalent, etc
• MBA or a Masters degree in a related discipline is an added advantage