IT Support Officer at USAID

Job Description

• Oversee the implementation of URC IT policy and operating procedures.
• Provide preventive maintenance on workstations, servers, printers and LAN components when needed.
• Provide diagnostics and problem resolution for laptops, desktop computers, printers and server systems.
• User support training on file server access and use.
• Install operating system upgrades, enhancements, fixes and patches as provided.
• Install supported software packages supplied and required by S4H.
• Monitor existing equipment’s ability to meet the URC’s demand and recommend new system hardware as needed.
• Create user accounts, shared network drives (data areas) and network printing as requested by the staff
• Advise on the server disk space, utilization rate and caching ability and make recommendations 
• Provide advice/support on purchasing of software or hardware upgrades.
• Work with Home Office to ensure that system backups are functioning correctly.
• Implement URC field office IT closeout guidelines 
• Work with home office to ensure server security, upgrade and up-to date maintenance.
• Offer maintenance/repair of computers/laptops/printers etc.

Required Skills or Experience

• Education:  Bachelor’s Degree in computer systems development, management of information technology or a related field.
• Prior Work Experience:  Five years of progressively responsible experience in providing IT technical assistance in complex and multifunctional setting is required. Experience working with USG funded programs is an added advantage.
• Job Knowledge:  Thorough knowledge of IT equipment operations and management, hardware and software technology is required.  Excellent knowledge in organization objectives, relationships, and management practices; technical aspects of analysis, computer application programming, telecommunications, and management advisory services; acquisition policies and procedures relative to computer hardware and software; and an expert knowledge of systems analysis and design techniques.
• Language Proficiency:  Strong verbal and written English communication skills is required.

Skills & Abilities

• Good technical skills to trouble shoot, diagnose, and resolve hardware and software problems and to maximize the capabilities of the Organization’s computer resources.
• Good interpersonal skills to develop and maintain two way communications, and promote computer and automation services and to resolve priority issues, system limitations, down time, etc., with key officials.  
• A good understanding is required of key managers' priorities to ensure that the IT system of the organization is responsive to those needs. Ability to explain complex computer and IT concepts to staff.