Job Vacancies at Bridge Talent Management

Job Description

• A vacant position has arisen for a position of Operational Controller – Coast Region. The position will be based in the Corporate Division Divisional Support Department. The role reports to the Group Operational Controller and is based at Mombasa Branch.
• The key roles and responsibilities include: 

Operational Responsibilities:

Asset control

For Stock, the Operational Controller 

• Ensure that all stock inventory (spare parts and vehicles) is completed and accurate monthly.
• Validate with the branch manager the inventory report shared with the head office.
• Ensure that monthly stock adjustments are done correctly and posted in accordance with group guidelines. 
• Verify that the order bank for the Branch meets the minimum order intake requirements and it is as per the set model price. 
• Participation in perpetual Parts stock takes for assigned Network and share the report on the effectiveness of the control.
• Define, monitor, and evaluate the action plan decided to optimize the parts stock.

For fixed assets, the Operational Controller 

• Run on a yearly basis a full asset inventory and have the reconciliation against the asset register.
• Prepare a Bi-Annual report on the utilization of Assets in the Branch. 
• Ensure all assets in the branch are tagged and in the asset register incorrect description.
• Ensure that all approvals are obtained before purchasing, moving, or disposing of any asset.
• Prepare a Report on Idle Assets in the Network and share with management action plans on how to utilize / Transfer or Dispose of the Assets.  
• After each asset movement, ensure that the asset register is updated.
• Develops a mechanism for Perpetual Asset Verification at assigned Networks. 

For the workshop, the Operational Controller

• Review and approve all sublet invoices for proper markup posting on job cards before closure and payment. 
• On a monthly basis, ensure that the WIP inventory is complete and accurate.  
• Review the detailed monthly WIP reports for the branch, and hold follow-up meetings with the Branch manager on matters arising.
• Participates and Review the Network requests of the monthly consumables stock count adjustments and shares report for Variances after investigation.
• Examine the weekly reconciliation of billed job cards against the deliveries record by gate pass record to ensure that the variances found are correct and accurate.
• Weekly Reviews of Aftersales credit notes in assigned Networks and share report to Branch Manager / Finance Manager.
• Carry out monthly sample reviews of Assigned Network’s Service and Body-shop costing including Labor and Sublets elements and rates to ensure adherence to guidelines.
• Review weekly the Network margin rates recorded for Aftersales against Budget and Investigate before the close of the month any variance in margin rate
• Participate in the monthly WIP – Yard Report Meeting. 

 Group Corporate Leasing Accounting

• Verification of Billing Schedules for Corporate Lease customers as prepared by the Lease Administrator including the Leasing Company Portion and ensuring timely & accurate billing. 
• Liaise with the Fleet Leasing Department to obtain information on written-off vehicles, and grounded vehicles and confirmation that Relief / Replacement is in place for corporate leases.
• Providing Monthly reports on Leased vehicles lost income due to grounded vehicles. 
• Liaise with Leasing companies to verify that the Invoices are timely presented for booking / Payment as per the SLA.
• Verification of the Leasing company Invoices to ensure it is as per the Lease contract / Billing schedule to the Customer for the Period. 
• Reconciliation of the Leasing company monthly statement against the SAP Ledger Account on the Lease Portion Payable. 
• Analysis of Corporate Lease monthly expenses and preparation of report for expenses that are above plan and report on expense-saving opportunities in the Leased fleet. 
• Monthly Preparation of Lease Dashboard Report to show Lease Contracts Profitability. 
• Ensure Monthly IFRS Reporting for lease contracts as per the IFRS Guidelines.
• Advise monthly for any foreseen cost exposures in Leased vehicles that could arise.
• Clearing of relevant SAP Corporate Lease Accounts relating to Billing / Lease Invoices. 
• Review of the Lease Contracts prepared before execution of the contracts and advise on the expected Contract Profitability over the Lease Term. 
• Review and advise the relevant teams for Lease contracts expiring to ensure that the extension or termination process is in place timely.
• Confirmation that all jobs under lease contracts are for vehicles with active lease contracts and configuration of SAP to reflect the same for each chassis with the expiry date set in sap.
• Confirmation that all jobs under Lease contracts are billed in the right accounts for each customer account contract and ensure SAP is configured only to allow job card processing of Active contracts. 
• Review of corporate Lease transactions to confirm that the jobs done are as per the contract terms where the contract is not full maintenance.

Expense Management  

• Provides advice on expense-saving opportunities at assigned Networks.
• Review all expense and cost postings on a continuous basis and check the validity of all expense postings in any given month, follow up with relevant teams for clarifications before the closure of the ledger. 
• Discussions with Branch Managers on expenses management.
• Ensures that all expenses incurred are timely recorded in the same month in correct ledgers/cost centers and all accruals are timely posted in the accounts. 

PACI & Fraud

Operational Controller manages and supervises internal control at the branch level:

• Ensure Audit / PACI recommendations and action plans for the branch are implemented as per the set timelines and quality standards.
• Monitoring adherence to segregation of duties in the SAP / ERP system at the branch level and reviewing the effectiveness of countermeasures put in place to ensure controls are effective.
• Develop the compliance culture within the branch. 

Financial report

The Operational Controller:

• Collaborate with the branch manager to develop and manage budgets and forecasts.
• Analyze and review the branch's performance with the manager on a monthly basis (P&L, Working capital, and other key financial indicators).
• Ensure that branch performance is in line with the budget/forecast during the month.

Leadership

The Operational Controller should be a facilitator, to

• Ensure connectivity between the various departments and the Finance team sharing the understanding of the functional processes.
• Foster a culture of fact-based decision-making and cost consciousness throughout the organization.

Requirements

• Degree in Finance or a business-related field.
• CPA (K)/ACCA.
• 5 years minimum of experience in accounting in automotive industry.
• Time management skills.
• Good interpersonal skills.

go to method of application »

Job Purpose/Mission 

• To work on a rotation basis in various Housekeeping sections providing courteous and efficient service and maintaining set brand and cleanliness standards to maximize guest satisfaction

Duties &  Responsibilities

• Report to the Housekeeper’s office for briefing and to collect section list and go through with the floor supervisor, and any requests for the day.
• To clean service and check all rooms, and bathrooms in occupied and departure rooms in accordance with the hotel’s standards and procedures as laid down in the S.O.P manual.
• To check the rooms after they have been cleaned and any discrepancies found recorded.
• Check departures for lost property. If any is found, record and hand over to the office coordinator
• Ensure a high level of cleanliness is maintained on all bedspreads and carpets. Change and report where necessary.
• To report to maintenance daily any faults or deficiencies in rooms or corridors of whatever nature e.g. dripping taps, damaged equipment, noisy air conditioning or leaks, ensuring the work is carried out.
• Ensure the service room and trolleys are cleaned and restocked with service amenities always.
• To liaise with Supervisors / Executive housekeepers throughout the day to ensure that reception is kept fully aware of all rooms ready and status.
• Ensure floor walk is carried out daily at the end of the shift ensuring corridors are clean and clear of all obstructions and service rooms and linen room is locked.
•  On completion of rooms and corridors, report to the immediate supervisor to go through relevant documentation in the Housekeeping office as per the S.O.P.
• Ensure the security of keys always.
• Report any extraordinary behavior of guests or staff to Duty Manager, Executive Housekeeper or Assistant Housekeeper.
• To assist the Executive and Assistant Housekeeper with any additional duties which will affect the smooth running of the department?
• To be fully conversant with all procedures in relation to fire, health and safety at work. 
• Attend all running sessions as required.
• Appearance- Hotel uniforms are clean and pressed.
• Black shoes, hair should be clean and tidy

Requirements

• Minimum education certificate in housekeeping
• At least 1 year’s experience in rooms and public areas
• Good knowledge of the housekeeping operations 
• Have excellent English communication skills both in written and spoken
• Strong interpersonal, communication
• Able to self-supervise

go to method of application »

Job Purpose/Mission 

• Coordinate the establishment and implementation of continuous quality management systems and ensure compliance by monitoring performance in this regard throughout the hotel. Ensure quality customer service throughout the hotel. 

Duties &  Responsibilities

• Checks in guests in an efficient and friendly manner, using guest names whenever possible. Brief guests on hotel facilities, breakfast timing, Wi-Fi access, front desk number etc.
• Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assists customers in all inquiries concerning hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. 
• Responds to all guest requests in an accurate and timely manner. Interaction with guests will be in person and by phone.
• Accepts reservations, changes, and cancelations in the absence of Reservations Department Staff. Can answer guest calls and direct them appropriately in the absence of a Switch Board Attendant
• Filing of guest registration cards accordingly and ensuring that the guest registration forms are attached with the cover letters which have the billing instructions.
• Ensure room allocation is done as per guest request and the correct rate charged. Any upgrade MUST be authorized by Front Office Manager, DM or Supervisor. Arrange for luggage to be delivered to the guest room. Issues correct keys to the guest.
• Check-in guests as per the SOPs and ensure that they are properly registered into the System with all their details, and relevant documentation attached and filed.
• Take deposit/down payment from guests settling their bills directly upon arrival
• Ensure every guest is ushered to their rooms upon check-in.
• Ensure there is enough operational float at all times
• To print the contingency reports, i.e. departure list, high balance report, in-house guest list, and guest ledger balance report, at the beginning of every shift at 6 am, 2 pm and 10 pm. This will be filed in the respective files as a backup In-case of system failure.
• Correctly performing Forex exchanges at the applicable rates in liaison with the Finance department.
• Ensure the departure list are ready with all the chitties attached to the guest folios prior to guest checkout.
• Maintains a balanced bank assigned by the hotel. Makes change, cash cheques, and exchanges foreign currency. Reconciles all transactions at the close of each shift
• To efficiently check out guests and receive any payments related to their stay while transferring the city ledger bills to the respective company and attaching the correct correspondences. Ascertains guest satisfaction collects keys, posts late charges and presents bills to guests. Settles bills accurately through credit card or cash transaction
• When checking out any guest, check with other revenue-generating departments esp. Mini-bar in case there is any other item consumed and not posted. 
• Ensure all the departed rooms have been checked out from the system as the guests check out and the room key is taken back from the guest. Check and ensure there are no bills in the dummy account, in case of any, alert the manager.
• Ensure any rebates/allowances/Discounts are authorized by the Front Office Manager/ GRO/Shift leader and posted in their respective revenue codes
• Ensure that all cash collections for your shift are recorded accurately in the cashier book and deposited in the main safe deposit box.
• Provides basic troubleshooting support for in-room services such as the Internet, TV movies, games, and Web service
• Works closely with the Porters to ensure a smooth handling of guest luggage, deliveries and special requests
• To read function sheets, guest correspondence letters, memorandums and any other relevant information to ensure that communication between the Front Office department and all other departments is maintained at all times.
• To have up-to-date information on daily room occupancy.
• To check on VIP reservations, complete their pre-registration formalities and extend to them the regular courtesies.
• Attending to calls, both internal and external calls as per the standards.
• To maintain up-to-date information on room rates, current promotions, offers and packages
• Sell guest rooms at rack rate for walk-ins or the Best Available rate of the day.
• Action the housekeeper’s report immediately, reporting any discrepancies to the Front Office supervisor and pass it to the housekeeping for investigations and follow-up. 
• Ensure that the room status is frequently updated so as to show the occupied, vacant, due outs, clean, dirty and out-of-order rooms. 
• Coordinate with housekeeping for clearing of rooms. Notify housekeeping of all check-outs, late check-outs, early check-ins, special requests and day-use rooms
• Ensure that all check-ins and check-outs are handled smoothly without unnecessary delay or discomfort to any guest
• Ensure that proper records are maintained for all telephone calls from the rooms
• Ensure any changes pertaining to room allocation are communicated to housekeeping and GROs so as to plan and prepare amenities, i.e. fruit baskets, flowers, etc. accordingly.
• Ensure guest messages are received, handled and delivered promptly to the rooms and a proper record in liaison with the concierge
• Ensure the Front Office Reception /Back Office is kept neat at all times.
• Ensure all group rooming lists are distributed accordingly and promptly. This is for the purpose of call times, information and luggage distribution.
• To promote hotel facilities, Food and Beverage Outlets, conferences and banqueting, and business centre, maximizing internal sales.
• To maintain a good knowledge of reservation procedures, rates, promotions, and room upselling. To be aware of the availability and take reservations where necessary.
• Assists with responsibilities and duties in the absence of or due to heavy volume in the areas of the Concierge, Bell Staff, Business Centre, and lobby coverage
• To anticipate and provide for guest needs.
• To promote a helpful, caring and professional image to guests and staff at all times.
• Alert the Shift Leaders, GRO or Asst. Front Office Manager whenever you recognize a suspicious-looking person or a known difficult guest.
• To attend and participate fully in departmental and company training sessions as required by the hotel management, and to implement the given training as well as to take responsibility for your personal development within the company.
• Keep alert for guests leaving the hotel, especially for comments which could be useful in evaluating the performance of the hotel both favourable and unfavourable.
• To give proper and complete handover to the next shift.
• To handle all guests without bias or prejudice.
• To follow the house rules and policies laid down by the management.
• To adhere to strict grooming and hygiene standards.
• To consciously and continuously strive to better his/ her skills and increase his/ her knowledge.
• Ensure that all guests who are not on credit facility pay upon arrival for the days intended to stay.
• Process guest check-outs and engage housekeeping when there is a check-out to prevent pilferage of hotel property from the rooms.

Requirements

• Proficiency in hotel PMS system Opera
• Effective written and verbal communication
• Able to work on a flexible schedule
• Organized and detail-oriented
• Ability to stay calm under pressure
• Stamina to stand for long periods
• Problem-solving skills
• Speak multiple languages

go to method of application »

Job Purpose/Mission 

• Providing efficient, courteous and timely service to the hotel guests and other customers to delight them and meet/exceed their wants, needs and expectations.

Duties &  Responsibilities

• Ensuring utmost cleanliness of the cutlery and crockery – ready for use at the table
• Ensuring that the linen on the tables is clean and fresh
• Ensuring that there are sufficient ménages (salt, pepper and other spices) as required on the table
• Ensuring adequate stocks of beverages and other items required for offering service
• Maintain utmost courtesy when receiving the customers, sitting them and helping them make their orders
• Encourage and collect customer feedback to improve our service
• Diplomatic management of any difficult situations
• Ensure that the table is cleared promptly after use by customers at every stage during the meal courses.  In the case of room service, this includes collecting used dishes from the rooms after room service
• Providing timely feedback and appropriate recommendation to the F&B Manager 
• Supervisor with respect to customer    requests for items/services not on the menu 
• Performing any other tasks allocated by the Supervisor

Requirements

• O-level Certificate.
• Certificate in food & beverage
• 1-year experience in a related function 

go to method of application »

Job Purpose/Mission 

• As an IT Supervisor, you will be responsible for the day-to-day support of all IT systems, business systems, office systems, computer networks, and telephony systems throughout the hotel.
• Additionally, you shall be responsible for Information Technology issues, products, and services at the property; Assist in user training and support of all property/site systems, network enhancements, hardware and software support. Help your manager in maintaining inventory of all hardware products and software licenses, and participate in the review of maintenance agreements.

Duties &  Responsibilities

• Familiar with and complies with the hotel’s vision, mission, core values and standards in performing ICT activities.
• Lead the IT Assistants in the day-to-day IT operations of the hotel.
• Committed to delivering high levels of customer service.
• Responds courteously and efficiently to queries and problems from guests and system users.
• Ensures cleanliness and orderliness of all data equipment and server rooms.
• Responsible for smooth functioning and coordination of vendors for Guest Internet, Property Management Systems - PMS, Point of Sale - POS, IPTV, Telephony systems, Locks, Safes and other software vendors.
• Ability to troubleshoot hardware and software problems.
• Responsible for overseeing and handling network configuration, Servers, Workstations, Networking equipment, PABX, email accounts, and also support for the underlying server/desktop infrastructure.
• Should be capable of doing Root Cause Analysis on a problem.
• Must know the Network fundamentals, general network setup and device configuration.
• Good knowledge of server hardware, Disk storage technology, and I/O devices.
• Skilled in the usage of system-level profiling tools and network monitoring systems to aid in application performance profiling.
• Knowledge of network infrastructure, including CAT5/6 cabling, wireless networks, network switches, WAN/LAN, domain controller, Active Directory, firewall and VPN applications.
• Background in highly available systems and image capture/management systems.
• Extensive knowledge of Active Directory, Management and Implementations.
• Prepare Maintenance Schedule for all IT hardware & Software for Approval by HOD.
• Anti-virus and firewall setup and day-to-day support.
• Identifies and implements solutions to user challenges and concerns associated with the use of personal computer equipment. 
• To set up conference PAS and projection equipment when required.
• Monitors and maintains a proper inventory of hardware and software licenses including company mobile phones issued to staff.
• Is aware of IT Security Policies and ensures their day-to-day implementation.
• Keep updated with the latest hotel technology and security risks regularly.
• Able to perform other IT or Systems related tasks assigned by the management from time to time.

Requirements

• Degree or Diploma in Information Technology field. 
• Along with in-depth knowledge of Microsoft Operating systems, Microsoft or Cisco certification. 
• Applicable Microsoft certifications: MCSA, MCTS or MCITP for Windows Server, MCDST for workstations.
• Experience with these Hospitality related applications and or systems (PMS, POS, Key card, PBX, MC, SUN).
• A minimum of (2) years of experience in Hospitality, Operations, and IT support roles. 
• Excellent communication and listening skills.
• Ability to work under pressure.
• Excellent organizational and prioritization skills, attention to detail, and problem-solving skills.
• Must be mature, pleasant, courteous, cooperative and an enthusiastic team player who displays good human relations skills.
• Must be flexible in working hours, including weekends, evenings and holidays.