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  • Posted: Oct 13, 2020
    Deadline: Not specified
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    At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. To lead in this new era of technology and solve some of the world's most challenging ...
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    Technical Support Professional – Database Specialist

    Your Role and Responsibilities

    • Automate, administer, manage, run and make reliable, trustworthy and dependable the processing of all production databases.
    • Monitoring operational performance and optimizing SQL in a large and dynamic enterprise
    • Working with developers on database design to ensure high-performance and scalability;
    • Controlling access permissions and privileges (where applicable);
    • Developing, managing and testing back-up and recovery plans;
    • Installing and testing new versions of the DBMS;
    • Capacity planning;
    • Ensuring that storage, archiving, back-up and recovery procedures are functioning correctly;
    • Logging of Incidents and resolution of all assigned tickets in Incident Management System.
    • Writing database documentation, including data standards, procedures and definitions for the data dictionary (metadata);
    • Communicating regularly with technical, applications and operational staff to ensure database integrity and security;
    • Patching of all Production, Test and DR Databases as per schedule agreed with Customer.
    • Provide the needed leadership and support in the Implementation of Changes and New Projects.
    • Provide the needed support with the creation of RCAs as part of Incident/Problem Management.
    • Collaborating with GDC to manage the Entire Database and Middleware Estate.
    • Take ownership of performance and capacity monitoring aspects of the Database
    • Assist the infrastructure team in sizing hardware used for Databases
    • Ensure SLAs & Operational KPI are met
    • Work as necessary with internal and external support functions where major incidents occur.
    • Attending and contributing to team and project meetings
    • Contributing to the improvement or standard procedures and documentation

    Required Technical and Professional Expertise

    • Minimum of Bachelor’s Degree in Computer Science, Engineering or relevant program – additional Certifications a plus.
    • Minimum 5+ years of Oracle, SQL, Mongo DB administration experience.
    • Must possess in-depth knowledge of Mongo DB and Oracle RDBMS configuration and strong troubleshooting skills.
    • Strong analytical skills– the ability to assist in resolving various systems issues for multiple integrated locations and systems.
    • Understand various OS, network and storage technology.
    • Interest/understanding of Hadoop based data management technologies is a plus
    • Experience with multi-dimensional datasets, OLAP cubes, and MDX queries is a plus but not required
    • Ability to deploy, monitor, maintain, develop, upgrade, and support databases and database servers.
    • Time management and organizational skills are imperative.
    • Strong communication skills, written and verbal, with all levels of management and personnel.
    • Automate, administer, manage, run and make reliable, trustworthy and dependable the processing of all production databases.
    • Monitoring operational performance and optimizing SQL in a large and dynamic enterprise
    • Working with developers on database design to ensure high-performance and scalability;
    • Controlling access permissions and privileges (where applicable);
    • Developing, managing and testing back-up and recovery plans;
    • Installing and testing new versions of the DBMS;
    • Capacity planning;
    • Ensuring that storage, archiving, back-up and recovery procedures are functioning correctly;
    • Logging of Incidents and resolution of all assigned tickets in Incident Management System.
    • Writing database documentation, including data standards, procedures and definitions for the data dictionary (metadata);
    • Communicating regularly with technical, applications and operational staff to ensure database integrity and security;
    • Patching of all Production, Test and DR Databases as per schedule agreed with Customer.
    • Provide the needed leadership and support in the Implementation of Changes and New Projects.
    • Provide the needed support with the creation of RCAs as part of Incident/Problem Management.
    • Collaborating with GDC to manage the Entire Database and Middleware Estate.
    • Take ownership of performance and capacity monitoring aspects of the Database
    • Assist the infrastructure team in sizing hardware used for Databases
    • Ensure SLAs & Operational KPI are met
    • Work as necessary with internal and external support functions where major incidents occur.
    • Attending and contributing to team and project meetings
    • Contributing to the improvement or standard procedures and documentation

    Required Technical and Professional Expertise

    • Minimum of Bachelor’s Degree in Computer Science, Engineering or relevant program – additional Certifications a plus.
    • Minimum 5+ years of Oracle, SQL, Mongo DB administration experience.
    • Must possess in-depth knowledge of Mongo DB and Oracle RDBMS configuration and strong troubleshooting skills.
    • Strong analytical skills– the ability to assist in resolving various systems issues for multiple integrated locations and systems.
    • Understand various OS, network and storage technology.
    • Interest/understanding of Hadoop based data management technologies is a plus
    • Experience with multi-dimensional datasets, OLAP cubes, and MDX queries is a plus but not required
    • Ability to deploy, monitor, maintain, develop, upgrade, and support databases and database servers.
    • Time management and organizational skills are imperative.
    • Strong communication skills, written and verbal, with all levels of management and personnel.

    go to method of application »

    Technical Support Professional – Network and Security Specialist

    Your Role and Responsibilities

    • Serve as a subject matter expert in supporting F5 load balancers with Big-IP LTM & ASM
    • Perform daily operational tasks submitted by customers
    • Install, configure, and maintain network device hardware and software
    • Prepare network or infrastructure Visio topology diagrams, write Standard Operating Procedures, maintenance plans and provide status reports as required, participate in data calls and other operational and maintenance tasks
    • Troubleshoot network problems, network device configurations and coordinate with various department administrators to facilitate connectivity issue resolution
    • Ensure SLAs & Operational KPI are met
    • Work as necessary with internal and external support functions where major incidents occur.
    • Attending and contributing to team and project meetings
    • Contributing to the improvement or standard procedures and documentation
    • Monitoring of Network & Security Device ticket queues, Network & Security device performance, Network & Security equipment integration with systems
    • Serve as a subject matter expert in supporting F5 load balancers with Big-IP LTM & ASM
    • Perform daily operational tasks submitted by customers
    • Install, configure, and maintain network device hardware and software
    • Prepare network or infrastructure Visio topology diagrams, write Standard Operating Procedures, maintenance plans and provide status reports as required, participate in data calls and other operational and maintenance tasks
    • Troubleshoot network problems, network device configurations and coordinate with various department administrators to facilitate connectivity issue resolution
    • Ensure SLAs & Operational KPI are met
    • Work as necessary with internal and external support functions where major incidents occur.
    • Attending and contributing to team and project meetings
    • Contributing to the improvement or standard procedures and documentation
    • Monitoring of Network & Security Device ticket queues, Network & Security device performance, Network & Security equipment integration with systems

    Required Technical and Professional Expertise

    • Minimum of Bachelor’s Degree in Computer Science, Engineering or relevant program – additional Certifications a plus.
    • Minimum 5 years of CISCO Network Devices, Force Point, F5 & Palo Alto experience.
    • Cisco Certified Network Professional (CCNP) . Additional certification in Cisco Certified Internetwork Expert (CCIE) shall be an added advantage
    • Palo Alto Networks Certified Network Security Engineer will be an added advantage
    • Must possess in-depth knowledge of Cisco, Forcepoint, F5 & Palo Alto configuration and strong troubleshooting skills.
    • Strong analytical skills– the ability to assist in resolving various systems issues for multiple integrated locations and systems.

    Method of Application

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