Jobs at Smollan

Description

Sales Effectiveness

Assist in achieving Area’s Monthly, Quarterly, Semi Annually or Annual sales targets in:

• Airtime Usage and Product Sales
• Subscriber acquisition/connection/Gross adds
• Availability and Penetration of Safaricom Products
• Assist in Increasing/growing channels revenues i.e., M-PESA – Monitor Float availability and terminal availability, Fixed Wireless Access (FWA), Fibre -To -The Home (FTTH). 
• Recommend value added services and promotions. 
• Ensure Availability of Safaricom Products e.g., M-PESA Float, Devices and other channels product.
• Attend the Daily/Weekly/Monthly Call completion.
• Ensure Right Execution Daily scores (RED)-20 Calls pe day for 5.5 days. 
• Onboard new outlets including Non-Traditional Channels)
• Attainment of Communicated product availability targets.
• Assist Territory Business Leads (TBLs) to attain service revenue targets as set by the business.
• Attend set sales review meetings.

Market Knowledge and Coverage

• Submit Route Coverage reports and adhere to approved coverage.
• Share Market Intelligence
• Support Sale programs to increase market penetration

Branding & Merchandising

• Support Marketing Activities and Promotions
• Deploy Merchandising Standards
• Enable availability of Point of Sale (POS) in agent outlets. 
• Ensure compliance to branding and merchandising standards at outlets respective clusters 
• Ensure attainment of agreed levels of business targets and adherence to re-order levels at all assigned outlets

Requirements

Minimum Experience: 1-2 year’s experience in sales & distribution role preferably FMCG, Telecom & allied industry

Minimum Qualifications: 

• Degree in any relevant field
• Proficiency in written & spoken English and Swahili
• Valid Certificate of Good Conduct

Knowledge, Skills and Abilities

• Selling skills
• Excellent communication skills
• Customer service excellence
• Planning, organization & prioritization skills
• Performance and results driven
• Ability to speak local language in area of operation

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Description

• Account Management |Partner with distributors, account managers and other partners to meet and exceed sales growth targets Maintain detailed sales target control Address and follow-up all customer queries and problems Stay abreast of the market and competitors
• Meet client/customer and company performance standards Escalate any issues that remain unsolved to respective line manager Conduct quarterly business review sessions with client to unlock growth opportunities .
• Team Management|Ensure all information is cascaded and escalated in a timely and accurate manner Ensure feet on street and on ground tracking of team activities & performance Provide timely and accurate daily attendance records and hours of work Ensure your span of control is maintained Identify training needs and communicate the same to L&D or HR Ensure all team members are trained as per agreed training calendar Ensure that respective team adhere to HR policies, procedures, company ways of working and Code of business principles
• Ensure general discipline is maintained by respective team including dress code Proper Leave management that ensures no leave liability for respective team members .
• Operational Excellence|Mantain Joint Business plans (JBPs) Submit daily & weekly reports regarding Joint Business plans (JBPs) to line manager Maintain distributor contacts Work closely with Key Distributor customer service department to ensure timely dispatch and delivery of customer orders
• Document and manage expenditures Ensure management of Smollan assets including HHT devices Ensure compliance of set regulations between your team and distributor Implement and maintain sales operational excellence, policies and procedures including standard operating procedures
• Compile extensive route planning including designing of your team call cycles / PJPs and timely communication of changes on call cycles / PJPs Develop and maintain relevant database of your team customers
• Ensure accurate information is recorded and quality checked, take corrective action where necessary Keep abreast of new developments in the industry and communicate new developments to your team and line Manager Agree on deliverables, scope and timelines with line managers .
• Operational Management|Communicate and ensure team understanding of set store KPIs Oversee the execution and achievement of agreed store KPIs
• Coordinate with store managers to unlock store challenges with respect to store KPIs Ensure execution of 6Ps at store level Follow stipulated guidelines regarding stock management including orders and returns policies
• Oversee management of shelf health i.e Stock replenishment, Facings, integrity of planogram Ensure implementation and monitoring of planograms at store level
• Ensure effective implementation of promotional activities Oversee execution of in-store activations as per agreed activations plans Provide communication regarding set sales targets to respective team members
• Continuously monitor and evaluate set sales targets to ensure achievement Ensure sales volume growth through demand creation Conduct client specific instore audits Continuously benchmark and optimise sales achievement processes against best practice Provide regular feedback to Line Manager .

Requirements

• 2- 3 Years’ or more experience in the FMCG Industry as a senior sales representative||Essential / Minimum|2-5 years|
• Degree, Higher or Basic Diploma in sales & marketing or relevant field
• Sales Management
• People management
• Administration skills
• Customer Service Skills
• Communication Skills (verbal & written)