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Job Summary

We are now looking for a Second Level Operations Specialist that will be responsible for the coordination, management, execution and reactive maintenance activities that require a higher level of support than offered by the 1st level Operations. This person shall ensure that the services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels.

Responsibilities

You will help with Assurance support activities

• Incident management
• leading team technically
• You will assist with Problem management
• System administration
• And you will work with Billing operations

Key Qualifications

• Bachelor level, in engineering (IT, Telecom) or
• 3-5 years’ experience of deploy system test and lead testing team.
• ISEB/ISTQB software testing qualifications would be an advantage

Additional Requirements

• Knowledge of Managed Service telecom operations practice
• Knowledge sharing and collaboration skills
• Ericsson knowledge
• English skills
• Delivering results & meeting customer expectations
• Analyzing
• Working with people
• Creating & innovating
• Applying expertise & technology

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Job Summary

We are now looking for a 1st Level Operations professional. This job role is responsible for the coordination, support, management and execution of reactive maintenance activities to ensure that services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels.

Responsibilities

You will support the following systems and functions: note, this role requires you to work in shifts as it is 24hour support

• Event management
• Incident management
• Remote site access control
• Legal request execution
• Billing operations
• Assurance support activities

Key Qualifications

• Education: Academic degree, minimum on Bachelor level, in Engineering (IT, Telecom)
• Minimum years of experience: 3-5 years’ experience of deploy system test and lead testing team.
• Domain experience: area of expertise - Business Support System (BSS), Charging Systems
• ISEB/ISTQB software testing qualifications would be an advantage

Additional Requirements

• Knowledge sharing & collaboration skills
• Problem solving & creative thinking
• Ericsson knowledge
• English skills
• Delivering results & meeting customer expectations
• Analysing
• Working with people
• Manage instructions & procedures
• Applying expertise & technology