Latest Recruitments at Mogo Finance

What you will do:

• Account Management: Build and maintain strong, long-term relationships with assigned dealers and strategic partners.
• Performance Monitoring: Track and analyze partner performance metrics, identify gaps, and lead improvement initiatives.
• Problem Resolution: Act as the primary point of contact for partner issues, ensuring swift resolution and continuous satisfaction.
• Market Intelligence: Gather market insights and feedback from partners to inform product, pricing, and go-to-market strategies.
• Cross-functional Collaboration: Work closely with marketing, credit, operations, and product teams to ensure seamless partner experience and execution.
• Reporting: Prepare regular reports on account performance, pipeline, and growth opportunities for internal stakeholders.

What you will need:

• Bachelor's degree in Business, Sales, Marketing, or a related field.
• Minimum 3 years of experience in account management, B2B sales, or partner management, preferably in fintech, telecom, or consumer electronics.
• Experience in smartphone financing, digital lending, or BNPL business models
• Strong understanding of dealer/distributor ecosystems in Kenya

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What you will do:

• Manage a team of sales support officers to provide timely and effective assistance to the sales team
• Coordinate the onboarding of new dealers, agents and promoters via registration and account creation in the Mogo systems (ERP & Partner Portal) 
• Act as first line support for the dealers, agents and promoters to triage issues and escalate as required  
• Ensure accurate documentation and validation of dealer, agent & promoter data
• Standardize and document operational procedures for sales support functions.
• Provide daily/weekly report on sales support team performance
• Train and onboard new sales support staff and field agents on company tools, processes, and service expectations
• Execute all other tasks assigned by line manager efficiently

What you will need:

• Diploma/Degree in a business course or related field
• 3+ years’ experience in sales support, field operations, or customer onboarding – preferably in a telecom, fintech, or device financing company
• Strong team leadership and people management skills
• Experience with Mogo ERP and Microsoft Excel/Google Sheets
• Excellent organizational and communication skills
• Ability to work under pressure and manage multiple tasks in a fast-paced environment
• Strong communication and organizational skills
• Fluency in English and Swahili

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WHAT YOU WILL DO

• Welcome calls to new customers
• Early-stage debt collection (reminders and follow-ups)
• Ongoing customer support through call, WhatsApp, and other channels
• Assist in onboarding and training new team members as the product scales
• Ensure that all interactions are aligned with Mogo’s tone of voice and customer experience standards
• Coordinate with Loan Officers and Field Teams to ensure seamless customer onboarding and issue resolution.
• Collaborate with the CRM teams to improve customer interaction flows

WHAT YOU NEED

• Minimum 1 years' experience in customer care, debt collection, or telesales — ideally in financial services, telco, or asset financing
• Strong communication skills in English and Swahili
• Experience working with CRM tools and call center systems
• Ability to work independently, prioritize tasks, and thrive in a fast-paced environment
• Strong organizational skills and attention to detail

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Key responsibilities

• Collaborate with Business Leaders, Data Analytics, Accounting, and Financial Control teams to design and lead business controls that ensure optimal operational and cost management practices.
• Lead the budgeting, forecasting, and projection processes while ensuring alignment with key performance indicators (KPIs) for all departments.
• Initiate and manage cross-functional projects to integrate cost control planning into decision-making and address identified risks and operational improvements, including inventory management, contract management, procurement, vendor management, and accounts payable processes.
• Identify and assess operational risks, providing actionable recommendations for risk mitigation.
• Support business teams with data analyses to pinpoint areas for improvement, efficiency enhancements, and cost optimization opportunities.
• Aspirations and ambitions to grow into country’s COO and CFO role.

Qualifications

• Bachelor’s degree in Finance, Business Administration, or a related field (Master’s degree preferred).
• 3-5 years of experience in consulting, audit or similar field.
• Strong analytical and strategic thinking capabilities.
• Commercial awareness and business acumen.
• Excellent communication and interpersonal skills.