Latest Vacancies at Emerge Egress Consulting

Role Objective

• Our client, a leading hotel is seeking to hire a Dynamic and Passionate Front Office Supervisor who will be responsible for the management of Daily Front Office operations, including the Reception, Reservations and Concierge ensuring exceptional service delivery with a hands-on approach.
• The ideal candidate should be able to drive exceptional guest experiences, managing staff, and maintaining high standards of service.

Core Duties and Responsibilities

• Lead, manage, train, and motivate the Front Office team to provide top-notch hospitality and service excellence.
• Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.
• Handle guest inquiries, resolve complaints, and special requests with professionalism and efficiency.
• Manage schedules, budgets, and performance targets for the front office team.
• Review daily front office work and activity reports.
• Coordinate with other departments to ensure smooth operations and enhance overall guest experience.
• Uphold and ensure implementation of hotel policies and maintain high standards of hospitality.
• Manages daily operations, ensuring the quality, high service standards and meeting the guest expectations of the customers on a daily basis.
• Facilitate smooth communication between the Front Office and other departments.
• Monitor and ensure compliance with front desk procedures and hotel policies.
• Conducts department meetings and continually communicates a clear and consistent message regarding the Front Office goals to produce desired results.
• Maximize room revenue and occupancy by reviewing status daily. 
• Analyse rate variance, monitor credit reports and maintain close observation of daily house count. 
• Monitor the selling status of the house daily. ie flash report, allowance etc.
• Perform any other duties allocated. 

Qualifications:

• Degree/ Degree in Hospitality or Hotel Management or a related field.
• At least 5 years of experience in a hotel front office supervisor role in a 4 star or 5 star hotel.
• Proficiency in hotel management software (eg, Opera, Fidelio).
• Proficiency in night audit, telephone operations, reception and cashier duties etc.
• Considerable knowledge of computer systems for registration, reservations and backup systems.

Competencies

• Strong proven leadership and problem-solving skills.
• Ability to thrive in a fast-paced environment.
• Customer-oriented and adaptable to working in various shifts.
• Skilled in managing reservations efficiently to maximize occupancy.
• Excellent communication and interpersonal abilities.
• Excellent Customer experience skills and a passion for delivering memorable guest experiences.

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Role Objective

• Our client, a leading hotel is seeking to hire a Restaurant Supervisor who is experienced in managing a busy restaurantwhile ensure operational efficiency and customer service excellence. 

Core Duties and Responsibilities

• Supervise daily operations to ensure seamless restaurant functioning.
• Responsible for maintaining standards in the restaurant by ensuring hygiene controls, housekeeping and procedures are followed.
• Liaise with Front Office or Reservation desk to ensure all details of bookings are covered.
• Ensure high levels of customer satisfaction through excellent service and handling of complaints promptly and professionally.
• Monitor operating supplies, stock levels, place orders, and ensure proper inventory management, equipment and reduce spoilage and wastage successfully and ensure there is no pilferage.
• Ensure compliance with food safety, hygiene, and sanitation standards.
  Assist in training new staff , implementing service standards, aspects of service techniques and operations.
• Manage restaurant staff including scheduling, delegation of duties, and performance monitoring.
• Enforce conformity to SOPS applicable to the restaurant.
• Coordinate with kitchen staff to ensure timely food preparation and delivery.
• Perform opening and closing procedures established for the restaurant.
• Attend and contribute to all staff meetings, departmental trainings and hotel initiated trainings scheduled.
• Conduct briefings on the special events, the specials on the menu, beverage specials, missing items and other occurrences of relevance.
• Checks the cleanliness and condition of furniture, linen, cutlery, chinaware, glassware, condiments and other service accessories and takes appropriate corrective action where necessary.
• Attends guests\' complaints and takes corrective action immediately and escalate where need be.
• Prepare daily reports on restaurant activities, sales, and staff performance.
• Maintain and ensure cleanliness, order, and ambiance of the restaurant at all times.
• Perform any other assigned reasonable duties and responsibilities as assigned. 

Qualifications:

• Diploma/Degree in Hospitality Management or related field.
• Minimum 3 years of experience in a similar position within a busy restaurant environment or Hospitality industry is preferred.
• Knowledgeable of food safety and hygiene regulations.
• Proficiency in Microsoft Office Suite.
• Working knowledge of POS systems

Competencies

• High level of integrity.
• Strong leadership skills
• Excellent communication and interpersonal skills.
• Ability to multitask and thrive under pressure in a fast paced environment.
• Strong organizational and time management skills.
• Ability to manage a team and resolve conflicts effectively.
• Great Relationship Management skills 
• inventory management skills. 
• Keen eye to details

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Core Duties and Responsibilities

• Providing all day-to-day direction and guidance to the kitchen team members as directed by the Executive Chef in his absence or not.
• Meeting daily with the Executive Chef to communicate daily operational challenges & successes.
• Assisting the executive chef in implementing the kitchen operation activities.
• Partnering with Food & Beverage Managers and other Managers to create innovative and successful promotional ideas.
• Monitoring and reviewing operating criteria to improve all food preparations, presentations and menu selections, processes, techniques to enhance satisfaction.
• Participating in actual kitchen activities in achieving the set targets for the department matters sales, turnaround time, service delivery, food quality, menu, variety of menu etc.
• Fostering a collaborative professional and disciplined work environment while building mutual trust, respect and cooperation among kitchen team members
• Actively leading and participating, sharing ideas, opinions & suggestions in the weekly and daily Chefs or departmental meeting and briefings.
• Involved in active inspections of dining Restaurant, In Room Dining, Banquet, and Meeting Room set–ups to ensure that standards are done well and up to standard.
• Conducting daily walk-throughs of kitchen areas to ensure proper cleanliness, following up with the Chief Steward when needed.
• Liaising daily with Food & Beverage Managers and the Culinary team to keep open lines of communication and relay guest feedback.
• Participating in expanding on our current food offering to lead the department to the next level
• Actively recruiting unique talent to strengthen our kitchen team’s skill set.
• Communication of F& B Targets to team members and clarifying on expected role for each.
• Ensuring compliance to hotel policies, procedures, standards, health compliance, safety and sanitary practices are adhered to all by the team.
• Takes a key leadership role and accountability in budgeting and controls as directed by the executive chef or management. 
• Assists in preparing of departmental budget, inventory management, labor and operating costs expenses control and overall cost control to align with the hotel’s financial objectives. 
• Assists in appraisal of the kitchen departmental staff and ensuring set performance levels are attained, setting performance goals and standards and monitoring performance to provide timely, meaningful, and specific feedback.
• Provides hands on job training sessions & takes lead on training to the direct staff.
• Participates in preparation and analysis of financial forecasts, budgets and goals.
• Assists in ensuring that all recipes and product yields are accurately costed and reviewed regularly.
• In charge of ensuring that departmental meetings are organized, agendas are laid out, minutes recorded and action points/tasks are completed on time.
• Ensuring proper scheduling of weekly and annual off and leave-attendance rota for kitchen staff to ensure efficiency and optimal use of human resource.
• Performing other duties as assigned.

Job Specifications and Qualifications

• Diploma or Higher Diploma in Culinary Arts, Food Production or relevant field.
• Minimum 3 years of relevant management experience in a similar operation with proven track record
• Experience in a busy business hotel is an added advantage.
• Conversant with Hotel systems platforms and Office Suite.
• Knowledge in HACCP.

    Key Competencies

• Up to date on culinary trends and passionate on furthering skills.
• Proven leadership and managerial skills in a fast paced kitchen environment.
• Report writing skills on purchase orders, menus, checklists, routine procedures etc
• Great Communication skills
• Service Oriented
• Active listening skills and keen to details

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Role Objective

• Our client is a leading Medium Sized Law Firm seeking to fill the The Business Development Manager who will play a central role in further growth of the firm, responsible for management, coordination, acquisition retention of the Firm’s business and  all business development functions and strategic plan for the law firm. 
• The ideal candidate shall be responsible for developing business development initiatives, campaigns and projects, forging and enforcing effective and lasting relationships with the Firm’s clients and business partners. 

Core Duties and Responsibilities

• Provide strategic direction for all marketing, business development and communications activities.
• Lead the development of compelling proposals/bids and pitch presentations for with support from our Bids team. Excellent proposal and bid writing is essential. 
• Actively manage a pipeline of targets and use campaigns to generate new business leads. Providing BD/sales activity reports for your teams. 
• Provide strategic Business Development advice to law firm leadership, practice groups, and partners focused on expanding relationships with existing clients, generating new business leads, and developing new projects and initiatives 
• Understand key developments that shape the clients’ industries and the legal profession and share insights internally 
• Develop and implement an integrated marketing strategy to win more work from existing clients and attract other opportunities available for the Firm.
• Oversee the development and management of the firm\\\\\\\'s brand visibility and recognition.
• Execute business development campaigns and initiatives and analyze their effectiveness in driving business growth.
• Implement strategies to attract new clients as well as develop retention programs to maintain excellent relationships and enhance client loyalty with existing clients.
• Develop an annual BD budget, manage spend and advise on the best use of the budget to deliver maximum ROI and demonstrate progress and delivery of objectives from the market plan.  
• Plan and deliver a programme of events (in-person and virtual) that engage clients, targets and intermediaries.    
• Manage the development of client-specific pitch materials 
• Plan and manage the firm’s participation in events, conferences, and sponsorship opportunities to maximize visibility and client engagement.
• Manage and coordinate the firm’s website, newsletters, brochures, and other external communication channels 
• Preparation of firm-initiated Proposals, Expression of Interests, Quotations and Bids
• Generate leads and liaise with Advocates and Head of Practice Groups to pitch for the provision of legal services to prospective clients.
• Building relationships with the focus clients in your sectors and supporting Client Relationship Partners in managing relevant client panels.
• Work with the practice team to draft legal directory submissions and relevant 

Job Specifications and Qualifications

• Bachelor's Degree in Law, Finance, Commerce,Marketing, Business Management, or any related business field.
• An MBA is an added advantage.
• At least 5 years of experience in senior business development role and client management preferably within a professional services or legal environment is highly desirable.
• Professional Marketing Certification is an added advantage.

Key Competencies

• Commercial Acumen Skills
• Positive Outlook
• Strong Time Management Skills
• Ability to multitask
• Highly organizational skills and time-management skills.
• Good negotiation and networking skills.
• Leadership skills.
• Incredible Integrity.
• Demonstrated experience in managing client relationships, presentations, writing proposals, and managing executive relationships.
• Flexibility.
• Strategic thinker 
• Excellent communication and interpersonal skills 
• Experience w and a strong understanding of  marketing legal services.
• Proven experience in generating business leads in the legal industry.