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  • Posted: Jan 20, 2020
    Deadline: Not specified
  • Marriott Hotel is a new 5-star luxury hotel in Accra, Ghana located opposite Kotoka International Airport in the heart of Airport City. We offer easy access to major corporations and we provide well-appointed guest rooms.

    Read more about this company



    • Helps drive company values and philosophy and ensures all training and development activities are strategically linked to the organization’s mission and vision.
    • Works with property leadership team to identify and address employee and organizational development needs.
    • The position is responsible for ensuring effective training is in place to enable the achievement of desired business results.
    • Training programs focus on a variety of topics, including product knowledge, company philosophy, and customer service and leadership skills.
    • Conducts needs assessments, designs and develops training programs and facilitates the delivery of both custom and corporate training programs.
    • Measures the effectiveness of training to ensure a return on investment.


    Education and Experience

    •  2-year degree from an accredited university in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the human resources or related professional area; certified trainer.


    •  4-year bachelor's degree in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; certified trainer; no work experience required.


    Administering Employee Training Programs

    •  Promotes and informs employees about all training programs.
    •  Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
    •  Helps employees identify specific behaviors that will contribute to service excellence.
    •  Ensures employees receive on-going training to understand guest expectations.
    •  Uses effective training methods to ensure employees have a good understanding of guest satisfaction and can demonstrate guest       satisfaction skills.
    •  Meets with training cadre on a regular basis to support training efforts.
    •  Observes service behaviors of employees and provides feedback to individuals and/or managers.

    Evaluating Training Programs Effectiveness

    •  Monitors enrollment and attendance at training classes.
    •  Meets regularly with participants to assess progress and address concerns.
    •  Partners with operational leaders to assess if employees demonstrate effective technical and leadership skills.
    •  Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.
    •  Measures transfer of learning from training courses to the operation.
    •  Ensures adult learning principles are incorporated into training programs.

    Developing Training Program Plans and Budgets

    •  Ensures all training and development activities (department specific and general property training) are strategically linked to the organization’s mission and vision.
    •  Identifies performance gaps and works with managers to develop and implement appropriate training to improve performance.
    •  Makes any necessary adjustments to training methodology and/or re-trains as appropriate.
    •  Aligns current training and development programs to effectively impact key business indicators.
    •  Establishes guidelines so employees understand expectations and parameters.
    •  Develops specific training to improve service performance.
    •  Drives brand values and philosophy in all training and development activities.
    •  Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.

    Managing Training Budgets

    •  Participates in the development of the Training budget as required.
    •  Manages budget in alignment with Human Resources and property financial goals.
    •  Manages department controllable expenses to achieve or exceed budgeted goals.
    •  Utilizes P-card if appropriate to control and monitor departmental expenditures.

    Method of Application

    Interested and qualified? Go to Marriott Hotel on to apply
  • Send your application

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