Openings at Living Goods

Purpose of role:

The Global Grants and Compliance Manager focuses on driving end-to-end grants management and reporting processes, working in collaboration with other Grants and Compliance staff, Business Development and Program Operations to produce high-quality and timely donor reporting, and conducting staff capacity building on grants and reporting. The Global Grants and Compliance Manager will be responsible for providing program and support teams with general grants management support and advice on donor compliance and LG policy & regulations to ensure grants are implemented on track, on time, and on budget while adhering to funding and reporting requirements from grant inception to close.

Key Responsibilities:

Grant Management and Compliance:    

• Ensure grants or contracts are well administered and that program and support teams are fully informed of relevant donor compliance regulations and LG procedures to support on-track, on-time, and on-budget implementation.
• Coordinate regular grant monitoring, using appropriate grant management tools and through facilitation and support of regular and timely Grant Review, Opening, and Closing Meetings.

• Oversee comprehensive information management and filing system, ensuring donor contractual documents, reports, and key correspondences are consistently and frequently filed.
• Maintain a broad and deep understanding of relevant donor policies, regulations, and procedures.
• Provide support to the Director of Compliance and Grants, Director of Financial Planning and Analysis, Country Heads of Finance and Administration, BD team, and Project Managers in liaison or representation to donors, and tracking key donor correspondence.

• Ensure effective channels of internal and external communications relating to grants are established and respected, confirming senior management and technical leads understand donor communication protocols and provide copies of correspondence for files.
• Proactively identify compliance risks throughout the portfolio and advise programs, support teams, and senior management on necessary actions.
• Liaise with the GET, Project Managers, and BD teams about specific compliance issues, clearly communicating issues to relevant colleagues.
• Study all proposed sub-contract and sub-grant agreements and applications to ensure compliance with the terms of contract and grant agreements between Living Goods and its donors/funders.

• Collaborate with financial analysis, planning, and program teams to ensure that key processes and systems are in place to manage grant risk assessments, donor financial compliance, and reporting management processes.

Budget Management:

• Ensure compliance with approved program/project budgets and spending policies, and initiate improved policies and systems regarding spending guidelines, cost allocation, and annual planning.
• Lead program and finance staff in grant revisions, modifications, no-cost extensions, or budget realignments.
• Collaborates with program staff in the development and input into comprehensive annual program budgets incorporating funding from restricted / loosely restricted funding sources.
• Assist with the development and maintenance of organizational indirect cost rate.
• Ensures grants and contract budgets are aligned with institutional budgets and forecasts.

Reporting:         

• Manage all external reporting to ensure timely delivery of high-quality reports which meet donor and LG requirements, coordinating closely with program and finance managers and coordinators.
• Ensure quality information management related to reporting by overseeing the regular maintenance of grant files, reporting calendars, and updating of internal LG documentation and Grant Management Tools.
• In concert with the finance team, assist program technical leads and operations staff with understanding the reporting and other compliance requirements on their grants.

Sub-award management and Administration:    

• Development, maintenance, and updates to the Grant and Contracts manual, tools, templates, policies, SOPs, and guidance documents for sub-award management and administration
• Oversee sub-award due diligence and monitoring procedures to ensure donor compliance in line with LG internal policies and donor regulations.
• Develops, and reviews sub-award templates and tools, prepares assessments, monitoring plans, and takes corrective actions.
• Reviews sub-award modifications and provide expert advice to Program/Project staff on sub-award-related matters.
• Collaborate with Program/Project staff on sub-recipient/subcontract monitoring of deliverables, invoices, compliance with regulations, as well as terms and conditions.
• Advises program/project staff on matters related to preparation, administration, and closeout of grants and sub-awards.
• Oversees maintenance and timeline updates to the program sub-award tracker and regulatory reporting requirements.
• Coordination, planning, and execution of annual audits from sub-awardees.
• Participate in the assessment and induction of new partners/sub-awardees.
• Facilitate partner/sub-awardee institutional capacity strengthening plans to ensure effective, efficient implementation of projects.

Capacity Building:          

• Conduct ongoing capacity strengthening of staff in report writing, editing, and critical analysis.
• Provide capacity building for grants management, spending tracking, and compliance staff.
• Support training to program staff related to LG and donor regulations and processes for visibility and communications.

Qualifications & Experience Required

Required Experience & Qualifications:

• Bachelor’s degree in business management, Finance, Accounting, or a related field with at least 12 years of relevant work experience (5 of which should be at the supervisory level).
• A Master’s degree will be an added advantage with at least 13 years of relevant work experience with at least 5 years of Leadership/Management experience.
• Excellent skills in analysis, and training.
• Proven skills in project management, documentation, and project budget management
• Excellent networking and relationship-building abilities for effective collaboration with other functions.
• Grants management experience within INGOs.

Professional Qualifications / Membership in professional bodies

• CPA, CA, ACCA, or equivalent preferred.

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Purpose of role:

The Global Senior Manager of Accounting works with the Director of Accounting services in maintaining the consolidated and global accounting shared services operations and provides direct oversight over the accounting team of the Kenya Country Office. The Global Senior Manager of Accounting oversees all day-to-day accounting operations and provides direct support and direction to all other in-country accounting teams. The Global Senior Manager Accounting is expected to have and keep in-depth, and up-to-date knowledge and understanding of both US GAAP and International accounting standards (IFRS). Provide advice to management on changes in accounting regulations or practices that may impact operations and reporting.

Key Responsibilities:

Accounting, Reporting, and Internal Controls:

• Maintain accounting, financial reporting, financial controls, and information systems to ensure adequate records, appropriate authorizations of transactions, and safeguard assets.
• Works with the Director of Accounting Services to ensure compliance with the Sarbanes-Oxley Act and other relevant governance acts or regulations in the respective jurisdictions of LG.
• Interpret and implement Generally Accepted Accounting Principles (GAAP) and other standards applicable to LGs operational jurisdictions.
• Provides compliance guidance on all accounting issues.
• Initiates process improvements.
• Coordinate and lead all local and international audits and proper filing of statutory and tax returns; prepare for and coordinate all external audits.
• Research and resolve technical accounting issues, including consultation with external auditors, and country accounting teams.
• Ensure legal and regulatory compliance regarding all financial functions across all LG operations and jurisdictions.
• Assume a key role in collaboration with the Financial and Grant reporting teams in annual planning, budgeting, and monitoring revenue and expenditure against budget.
• Provide shared accounting services to all global operations including new country expansion.
• Oversee balance sheet reconciliations and month-end close procedures across all operations.

Accounting oversight of Kenya Country Office:

• Oversee the accounting function and staff and ensure compliance with organizational policies and procedures and statutory regulations.
• Ensure the hiring and talent pipeline management of quality engaged staff.
• Provide coaching, mentoring, and development of staff.
• Monitoring performance and initiating timely action to strengthen staff and staff engagement.
• Translating organizational goals into functional and individual goals and ensuring proper task and functional divisions.
• Oversee the timely submission of statutory filings including tax returns, company registrar filings, insurance submissions, etc, and ensure compliance with country financial, tax reporting, and regulatory requirements.
• Ensure accounting processes and workflows are fit for operational purposes to maximize the use of digital platforms and compliance with an organizationally approved delegation of authority.
• Coordinate and lead the annual auditing process including liaising with external auditors and liaising with the Global Director Accounting Services and the local Board of Directors.
• Managing the country’s cash flow and forecasting and providing oversight of all bank accounts.

Treasury Management:

• Supports the treasury function with the Global controller.
• Ensure compliance with banking regulations and treasury policy.
• Ensures that Countries have appropriate cash flow.

Management and Advisory services:

• Guide the countries and operations teams to understand the implications and complexities of transactions and other matters by providing expertise and accounting guidance.
• Advise management and accounting teams about complex financial accounting and reporting issues and transaction structuring, and current technical accounting developments.
• Support general accounting and financial reporting teams, and interactions with accounting shared service organizations including account reconciliations, closing processes, general ledger & financial systems maintenance, and accounting compliance.
• Maintain an environment of excellence and a “can do” culture that facilitates the success of LG.

Qualifications & Experience Required

Qualifications:

• Bachelor’s degree in Finance, Accounting, or a related field.

Professional Qualifications / Membership in professional bodies

• CPA or ACCA required.

Experience:

• Minimum of 10 to 12 years of working Experience.

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Roles And Responsibilities

• Lead QA engineers in designing comprehensive test plans and procedures to validate the functionality, usability, and reliability of our digital health solutions.
• Develop guidelines for analysing, triaging, and documenting software defects using a bug tracking system.
• Establish pre-release testing procedures, as well as guidelines for evaluating release readiness and informing go/no-go decisions.
• Organise User Acceptance Testing (UAT) workshops to ensure alignment with user needs and foster collaborative feedback to improve product quality and user satisfaction.
• Collaborate with software engineers to ensure the availability of comprehensive and up-to-date software documentation.
• Identify and evaluate new software testing tools and methodologies to foster innovation, optimise testing efficiency, and increase the overall quality of our software products.
• Measure, track and improve software quality metrics like defect rates, test coverage and test case effectiveness to ensure the highest level of product quality and reliability.
• Provide status updates to key leadership, stakeholders, partners, and clients on software quality assurance.
• Lead, mentor, and manage QA engineers, providing guidance on best practices and professional development.

Skills & Competencies

• Minimum of 6 years of experience in software quality assurance, with at least 2 years in a managerial role. Experience in the digital health sector, especially within a non-profit organization using open-source platforms, would be an added advantage.
• Proficiency in QA concepts, terminology, processes, and methodologies including functional testing, regression testing, usability testing, performance testing, penetration testing, and test automation.
• Familiarity with test management tools such as HP Quality Centre and Apache JMeter as well as test automation frameworks like Selenium, Cypress, and Playwright
• Working knowledge of scripting languages like Python, JavaScript, and shell scripting used in test automation and other QA related tasks.
• Experience collaborating closely with end users, product managers, software engineers, and open-source communities.
• Proven ability to lead a technical team and deliver effectively on projects.
• Experience working collaboratively in a cross-functional team to achieve project and organizational goals.
• Strong curiosity with a love of learning and exploring new technologies with potential for innovation.
• Enthusiasm and passion for digital health for development.

Minimum Qualifications

• A bachelor’s degree in Computer Science, Information Technology, Digital Health, or a related discipline.
• QA certifications an added advantage. 

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Roles And Responsibilities

• Collaborate with the product management, program management, and MEL teams to gather data requirements from key stakeholders.
• Lead the design, development, and maintenance of the organization's data warehouse infrastructure, ensuring a scalable architecture and robust data provenance.
• Spearhead the implementation of advanced data visualization techniques to generate meaningful insights to support performance monitoring and evidence-based decision-making.
• Oversee the design, development, and maintenance of data infrastructure, including databases, data warehouses, data lakes, and data processing systems.
• Supervise the development and optimization of data pipelines for collecting, cleaning, transforming, loading, analysing and visualizing data.
• Monitor data systems' performance and implement optimizations to ensure efficient data storage and retrieval.
• Lead, mentor, and manage data and dashboard engineers, providing guidance on best practices and professional development.
• Stay abreast of latest developments in data technologies and industry trends to drive innovation and continuous improvement in the organization's data capabilities.
• Identify and manage risks related to data management, including data quality, data privacy, and data security risks.

Skills & Competencies

• 10+ years of experience in a senior data management role, including data engineering, architecture, warehousing, and visualization. Preference will be given to candidates who have worked in the digital health sector.
• Expert knowledge of data modelling, database design, and data systems, including familiarity with various database technologies (e.g., MSSQL, Postgres, MySQL, CouchDB, MongoDB etc).
• Proficiency in developing, deploying, and maintaining scalable and secure data warehouses and data marts.
• Experience in leading, mentoring, and developing teams of data professionals.
• Ability to translate complex data concepts into understandable terms for non-technical stakeholders and ability to gather and interpret business requirements.
• Proficiency in using Business Intelligence (BI) tools, such as Power BI, Tableau or Superset, to create dashboards and other data visualizations.
• Strong problem-solving skills and ability to think creatively to overcome challenges and drive innovation in data management.
• Proven ability to successfully manage data-related projects, including planning, coordinating, and ensuring delivery within time and budget constraints.
• Comfort in a rapidly changing environment, with the ability to handle uncertainty and drive problem-solving initiatives.
• Ability to work collaboratively with cross-functional teams, including product management, IT, compliance, and business operations, to achieve project and organizational goals.

Minimum Qualifications

• A Master’s or bachelor’s degree in Information and Communication, Computer Science, Data Science, Statistics, Mathematics, or a related discipline.
• Professional certifications or equivalent experience in data management, ETL processes, data warehousing, data visualization, and managing large and complex datasets.

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Roles And Responsibilities

• Define the product strategy, manage the product roadmap, and prioritize backlog items to drive incremental changes and continuous delivery in an agile manner.
• Act as the interface between external stakeholders and the Global Software Engineering team, facilitating all interactions including requirements gathering and tech support requests.
• Develop detailed product plans and release schedules and keep key milestones on track.
• Develop detailed functional and non-functional requirements for software engineers.
• Manage the product development cycle and continuous stakeholder engagement to ensure that stakeholders and the engineering team are aligned on scope, priorities, and timelines.
• Drive collaboration between internal and external stakeholders on requirements definition, feature design and user interface enhancements using various tools e.g., user stories, flow charts and wireframes.
• Secure the necessary feature/product approvals with the required stakeholders.
• Collaborate closely with clients, strategic partners, engineering teams, technology vendors, open-source communities, and other cross functional stakeholders to ensure optimal delivery.
• Oversee the routine maintenance of digital health products by closely working with digital operations and software engineering teams.
• Provide post-deployment services to ensure clients’ needs are met in line with initial or emerging requirements.
• Liaise with the Global Software Engineering team to ensure Service Level Agreements are established.
• Measure, track and improve client satisfaction metrics.
• Measure product performance and gather key insights to inform future enhancements.
• Provide status updates to key leadership, stakeholders, partners, and clients on product development
• Assess market trends, competitive landscapes, emerging Digital Health, and potential strategic partners that can unlock opportunities to enhance our involvement in Digital Health.
• Ensure that user experience, features, and workflows within the platform deliver on the expected business requirements.
• Lead, mentor, and manage UI/UX engineers and business analysts, providing guidance on best practices and professional development.

Skills & Competencies

• 10+ years of experience in a client-facing product management or software development role. Experience in the digital health sector, particularly within a non-profit organization using open-source platforms is an added advantage.
• Proficiency in Agile Product Management methodologies such as Scrum and Kanban.
• Experience collaborating closely with engineering teams, external digital health partners, open-source communities, and end users.
• Fluency in navigating technical discussions with the ability to translate users’ needs into business requirements.
• Ability to communicate effectively with diverse stakeholders, including end users, strategic partners, and technical teams.
• Proven ability to lead teams and projects successfully.
• Experience working collaboratively in cross-functional teams to achieve project and organizational goals.
• Comfort in a rapidly changing environment, with the ability to handle uncertainty and drive problem-solving initiatives.
• Ability to think out-of-the-box to solve complex problems and drive innovation.
• Creative thinker with exceptional problem-solving skills.
• Strong curiosity with a love of learning and exploring new technologies with potential for innovation.
• Enthusiasm and passion for digital health for development.

Minimum Qualifications

• A Master’s or bachelor’s degree in Information and Communication, Digital Health, Computer Science, or a related discipline.
• Product development, innovations, design, and QA certifications an added advantage. 

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Purpose of role:

The internal Auditor will lead and oversee the internal audit function, ensuring the effectiveness of our internal control systems, risk management processes, and compliance with regulatory requirements. The Internal Auditor will also provide value-added advice and support to business partners on the creation or modification of policies, procedures, processes, products, or services to ensure an appropriate level of internal control and compliance is maintained.

Key Responsibilities:

• Develop and implement a comprehensive internal audit strategy, including annual audit plans, risk assessments, and audit methodologies.
• Identify and assess organizational risks and develop appropriate strategies to mitigate them.
• Collaborate with key stakeholders to establish risk management processes and ensure effective controls are in place to address identified risks.
• Stay abreast of relevant laws, regulations, and industry best practices.
• Provide guidance and support to management in implementing necessary controls and processes to maintain compliance.
• Evaluate the design and effectiveness of internal controls across the organization.
• Develop and implement policies and procedures to enhance internal control systems and ensure adherence to established standards.
• Continuously monitor and assess control effectiveness and propose improvements where necessary.
• Develop and execute risk-based audit plans to assess the adequacy and effectiveness of internal controls, financial systems, and operational processes.
• Conduct audits independently or in collaboration with the outsourced internal audit team.
• Review audit findings and recommendations, and present comprehensive reports to the executive management and the Finance and Audit committee.
• Drive continuous improvement initiatives within the internal audit function.
• Identify opportunities to enhance audit methodologies, tools, and techniques to increase efficiency and effectiveness.
• Stay informed about emerging trends and best practices in internal auditing and implement relevant changes.
• Support investigations of internal incidences.

Qualifications & Experience Required

Qualifications:

• Bachelor’s degree in business management, Finance, Accounting, or a related field.

Professional Qualifications / Membership in professional bodies

• Certified Public Accountant, Certified Internal Auditor. 

Experience:

• 9 years’ considerable, demonstrable experience auditing for compliance with applicable regulations, internal control regimes, development frameworks, and best practices.
• At least three years of supervisory or project management experience.

Competencies & Attributes:

• Mission-driven, articulate professional with substantial auditing experience.
• Keen analytical, organization, and problem-solving skills that support and enable sound decision-making.
• Proven strength in building and sustaining supportive relationships and persuasively communicating institutional goals and needs.
• Prior experience within the development sector.
• Specialized functional knowledge in risk management, accounting, audit processes, and standards.
• Outstanding ability to translate financial concepts to and effectively collaborate with programmatic and operational colleagues who do not necessarily have financial, risk management, or internal control backgrounds.
• Demonstrated ability to think strategically with knowledge in complex problem solving, decision making, and critical thinking skills, displays good judgment.
• Bilingual in French is a plus.

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Your charge?

• Reporting to the Chief Digital Health Officer you will provide ownership for the overall design, implementation and management of org-wide digital systems, tools and platforms required for driving effective internal effectiveness. You will oversee a wide range of systems including but not limited to an internal ERP system, access, and security controls for Microsoft platforms, Office365 and EMS E5 including Intune, Defender (O365, Endpoint, and Identity), Azure Active Directory P2, Azure Information Protection and Governance, OneDrive, Teams, and Share-point. 
• While working closely with the CDHO you will be responsible for design, deployment, and appropriate adoption of internal IT roadmaps and workplans to ensure choice of fit for purpose digital tools that deliver maximum value for the organization.
• As part of the Digital Health Leadership Team, you will develop and implement IT strategic plans aligned with the LG’s goals and objectives which includes identifying and prioritizing technology initiatives to support organizational growth and operational efficiency. Through your expertise you will provide guidance on emerging technologies and industry trends.
• You will be a leader with overall ownership on management of a team of technical project manager/s and System Administration team – you will provide the team with day-to-day management as well as support their long-term career growth plans in-line with the organizational needs. You will set and drive adoption of necessary structures and processes required to ensure the Digital Transformation sub-function delivers its mandate effectively.
• Responsible for organizational wide IT assets security including determining the right technologies, development of all IS governance and security policies, knowledge, and right skillsets to work with all LG technologies so that security delivery is current, procedurally documented, and in compliance with organization standard as well as alignment with ISO 27001 and NIST CSF security controls across all the LG offices.
• As part of the Digital Health Leadership Team, you will be responsible for driving cross-functional workplans including building alignment with key internal and external stakeholders during the lifecycle of digital transformation projects like organizational wide Cyber security, IS risk management framework and security awareness programs. You will also work closely with compliance and internal audits functions to determine necessary risk management and training programs.

Key duties and Responsibilities:

• Day to day management of the entire digital transformation team that includes – technical project manager, system and security administration team and system engineers.
• Oversee the day-to-day IT operations including infrastructure, networks, services, systems, and applications.
• Design and drive overall structural and processes- set-up and drive progressive improvements of centralized Digital transformation workplan and well thought approaches within the organization.
• Coaching and mentorship to the Digital transformation including supporting the team to define their technical growth and offering recommendations on soft skills growth.
• Management, guidance and oversight of all administration and security configurations by the System Administrators, tech partners, auditors, and any other relevant stakeholders.
• Implement and maintain IT policies, procedures, and standards to ensure compliance and best practice.
• Identification of required technologies and development of implementation roadmaps including training plans for all LG staffs to ensure that overall org-wide IT security mitigates all cyber risks and sufficiently protects critical organizational IT information.
• Establish and maintain strong relationships with external vendors, ensuring effective service delivery and value for money.
• Collaborate with cross-functional teams and business stakeholders to understand their technology needs and provide appropriate solutions.
• Manage IT budgeting, forecasting, and procurement processes, optimizing resource allocation and cost-effectiveness.
• Ensuring timely and sufficient resourcing from System Administration to drive all necessary fraud and cyber-attacks investigations.
• Supporting internal finance, compliance, and any other business/program leaders in drafting appropriate key messaging regarding such incidents and investigations
• Ensuring resourcing from Systems and Security teams to drive timely and accurate response on all forensic, internal, and external audits.
• Ownership of drafting and contextualizing management reports including final audit scores, overall IS risk ratings and post audits recommendations.

Requirements

• Bachelors in computer science, Information Technology, or any other Technology related Degree
• 8+ years total post education working experience preferably in a large multi-national organization.
• 4-5 years of hands-on technical experience as an implementation engineer in various technology projects.
• 4 years supervisory / managerial level in a busy and dynamic technology environment with experience of coaching and guiding technical engineering teams.
• Professional certification in various technology platforms and System and Security Administration and governance.
• ERP system and security governance certification are highly desirable - CISSP, CISSM, CISM
• Desirable Security Technical certifications: Cloud services architect, such as Azure, AWS, Google, CCNA, CompTIA certifications, relevant Microsoft Administration and Security certification tracks.