Partner Support Analyst at MFS Africa

• Responding to calls and tickets logged through the MFS Africa ticketing system
• Consulting system logs to investigate issues described in tickets
• Liaising between Partner Support Agents, Team Leader, and Partner Support Manager to resolve issues and provide excellent service to partners
• Documenting issue resolution to contribute to department reference and training materials

Requirements

• Diploma/Bachelor’s degree in a relevant field
• Certification in customer care-related courses advantageous
• Previous experience on the use of various service desk tools
• Advanced technical help-desk experience, with network monitoring tools and methodologies advantageous
• 1 – 3 years of experience in a customer support or technical support role
• Have the right to work in Ghana

Skills And Competencies

• Self-starter with a natural curiosity for constant services improvement
• Fluency in English and French (oral and written)
• Ability to multitask in an environment with shifting priorities
• Ability to work autonomously in a highly demanding environment
• Highly solution oriented with solid problem-solving ability
• Possess a strong bias towards action
• Willingness to perform at a level that exceeds expectation
• Undertakes their role with the highest level of integrity

Benefits

• Ranked by Fast Company as Second Most Innovative Company in Africa
• Work with innovative new technologies on the cutting edge of fintech.
• Attractive package including performance bonus
• Strong and collegial company culture with 20+ nationalities represented
• Massive growth potential
• Bring simple and relevant financial services to the developing world – make a difference!