IQVIA is the leading human data science company focused on helping healthcare clients find unparalleled insights and better solutions for patients. Formed through the merger of IMS Health and Quintiles, IQVIA offers a broad range of solutions that harness the power of healthcare data, domain expertise, transformative technology, and advanced analytics to ...
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The Healthcare Coach provides compassionate and empathetic guidance to help patients manage the impact of their condition and to use their prescribed treatment effectively. The Healthcare Coach is a qualified professional who complements the education and care provided by the patient’s own healthcare team and does not provide medical advice. The role involves regular patient contact, in person and by telephone, and is responsible for building rapport and helping to address their patients’ personal challenges and needs by effectively applying Motivational Interviewing skills and other behaviour change techniques outlined through the program support materials. Besides, the Healthcare Coach is responsible for processing co-payment and cash facilitation requests of patients enrolled in Financial Programs.
Education and/or Work Experience Requirements:
Patient-centred counselling experience:
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