Vacancies at Tatu City Limited

Key Responsibilities 

Lead Generation & Outreach:

• Contact potential customers through calls, messages, and digital channels to introduce our products and opportunities.
• Proactively follow up with leads to maintain engagement and interest.
• Schedule meetings and site visits for the sales team.

Customer Engagement:

• Build rapport and deliver professional, engaging conversations with customers from diverse regions and backgrounds across the world.
• Adapt communication styles to suit different cultural and time-zone contexts.
• Represent Tatu City’s brand and values with warmth, clarity, and professionalism in every interaction.

CRM & Reporting:

• Accurately record customer interactions, leads, and follow-ups in the CRM system.
• Track progress against targets and contribute to team goals.

Sales Enablement:

• Support sales and marketing teams in developing strong lead pipelines.
• Provide insights from customer conversations to help improve outreach strategies.

Requirements

• Bachelor’s degree or equivalent experience in Business, Marketing, Communications, or a related field.
• 1–3 years’ experience in telesales, account management, or a high-volume client-facing role.
• Excellent written and spoken English with a clear, professional phone presence.
• Confident and engaging communicator with strong sales and persuasion skills.
• Active listener able to identify client needs and tailor conversations effectively.
• Skilled in managing objections and maintaining positive momentum.
• Applicants who possess experience in diaspora sales, real estate or property sales, or engaging with global clients will have a significant advantage over other candidates.
• Highly organized, detail-oriented, and adaptable to new tools and systems.
• Experience using CRM platforms (e.g., Salesforce, HubSpot) preferred.
• Proactive, results-driven team player focused on meeting and exceeding targets.
• Experience working with international clients across different time zones is an advantage.

go to method of application »

Key responsibilities:

• Lead the end-to-end setup of BPO operations, including infrastructure, processes, and team structures.
• Develop and implement operational policies, SOPs, and performance metrics for BPO and call center operations.
• Manage call center operations, including call handling protocols, escalation procedures, and quality assurance.
• Ensure compliance with Payment Card Industry (PCI) standards and implement best practices for data security.
• Manage budgets, resource allocation, and cost optimization strategies.
• Create scalability frameworks for multi-site or remote team expansion, including budgeting and resource planning.
• Develop and maintain business continuity and disaster recovery plans.
• Identify and implement technology solutions to enhance efficiency and scalability.
• Recruit, train, and manage a high-performing operations team, design onboarding programs and continuous learning initiatives.
• Monitor KPIs and SLAs, driving continuous improvement and operational efficiency.
• Foster a culture of accountability, collaboration, and customer-centricity.
• Act as the primary point of contact for client operations-related matters and prepare operational reports for clients and leadership.

Requirements

• Bachelor’s degree in business administration, Operations Management, or related field
• A master’s degree is preferred
• At least 7 years of experience in BPO operations, with at least 3 years in a leadership role.
• Proven track record in setting up and scaling BPO operations.
• Strong understanding of BPO processes, KPIs, and compliance requirements.
• Experience managing call center operations and developing SOPs.
• Strong understanding of Payment Card Industry Data Security Standard requirements and implementing best practices in secure environments.
• Excellent leadership, communication, and stakeholder management skills.
• Proficiency in operational tools and technologies.

go to method of application »

• The company is seeking a meticulous and experienced Field Architect to join the Jabali Towers site team. This is a hands-on, site-based role focused on translating design excellence into construction reality. The Field Architect will be the on-site custodian of the architectural design intent, responsible for the day-to-day inspection and quality control of all architectural works, from the building envelope to the finest interior details.
• On-Site Design Integrity & Quality Assurance: 
• Serve as the primary on-site custodian of the architectural design intent, ensuring all works are executed in precise accordance with the approved drawings, specifications, and quality benchmarks. 
• Conduct rigorous daily inspections of all architectural works, including facade and curtain wall installation, waterproofing, blockwork, plastering, and all interior finishes (tiling, flooring, joinery, painting). 
• Implement and enforce the project's Quality Assurance/Quality Control (QA/QC) program for all architectural components, managing the approval process for material samples and full-scale mock-ups. 
• Review and provide technical approval for contractor submittals, including shop drawings, method statements, and material data sheets for all architectural elements. 
• Proactively identify and resolve discrepancies between the design documents and site conditions, ensuring any necessary changes are properly documented and approved without compromising design quality. 
• Technical Coordination & Problem-Solving: 
• Interpret complex architectural drawings and details to provide clear guidance to the contractor's site team. 
• Liaise directly with the lead architectural consultant to manage and resolve technical queries (RFIs) in a timely manner. 
• Coordinate closely with the MEP and Structural field engineers to ensure the correct installation of service penetrations, in-wall/in-slab services, and partition set-outs relative to the structure. 
• Assist in maintaining accurate site records, including daily progress reports, inspection logs, and photographic evidence of the works. 
• Safety & Compliance: 
• Champion a culture of safety for all architectural works, with a particular focus on facade installation, scaffolding, and work in common areas and finished spaces. 
• Ensure all architectural installations are in full compliance with Kenyan building codes, local authority regulations, and international best practices. 
• Monitor contractor operations to ensure strict adherence to approved health and safety plans and procedures. 

Requirements

Hard skills and experience: 

• Education: A bachelor's degree in Architecture from an internationally recognized university is essential. 
• Experience: A minimum of 10-15 years of direct, post-graduate experience as a site-based architect on large-scale construction projects. A proven track record on high-rise buildings with high-end finishes is mandatory. 
• Industry Background: Extensive hands-on experience working for major international main contractors, construction supervision consultants, or architectural firms with a strong site supervision presence is critical. 
• International Exposure: Demonstrable, hands-on international project experience in challenging construction environments is essential. 
• Technical Proficiency: Expert knowledge of building construction, with specialized expertise in facade systems (curtain walls, cladding), waterproofing details, and high-quality interior finishing. Must possess an exceptional ability to read and interpret detailed architectural drawings. 
• Software Proficiency: Proficiency in AutoCAD and Revit is required for reviewing shop drawings. Experience with Bluebeam Revu or similar markup software is advantageous. 

go to method of application »

• We are seeking a dynamic and highly experienced Senior Structural Engineer to serve as a technical cornerstone for our most ambitious projects. This pivotal role demands a seasoned expert capable of leading the structural design of complex high-rise and large-scale buildings, from conceptualization through to construction completion. The ideal candidate is a proactive engineer who will not only ensure the technical integrity and optimization of our designs but will also act as a dedicated mentor, responsible for developing the skills of our junior engineering talent. This position is uniquely positioned to bridge the gap between the design office and the construction site, requiring a hands-on problem-solver who can provide decisive technical support and ensure seamless project execution in a fast-paced environment.
• Design Leadership & Technical Oversight 
• Lead the structural design process for complex, large-scale projects including high-rise mixed-use towers, residential complexes, hotels, and industrial facilities. 
• Perform demanding reviews and provide final approval on all structural design documents, including technical reports, calculations, specifications, and construction drawings to ensure accuracy, feasibility, and compliance. 
• Direct and coordinate the checking of plans and specifications for conformance with relevant international codes (e.g., ACI, Eurocode, IBC) and local building regulations.2 
• Conduct comprehensive value engineering analyses on structural systems and details to optimize for cost, constructability, and performance without compromising design integrity or safety. 
• Develop safe and efficient structural solutions and undertake advanced design analysis for a variety of reinforced concrete, steel, and timber structures. 
• Manage and respond to all structural Requests for Information (RFIs) in a timely and decisive manner, providing clear, actionable solutions to prevent project delays. 
• Conduct periodic site inspections to verify compliance with design specifications, assess structural integrity during construction, and proactively identify and mitigate potential issues. 
• Liaise effectively with clients, architects, contractors, and other engineering disciplines to ensure a seamless, integrated, and collaborative project delivery approach. 
• Oversee and review construction materials and methodologies to ensure alignment with design requirements and quality standards. 
• Leadership & Team Management: 
• Develop and implement training programs and best-practice workflows to enhance the technical capabilities and efficiency of the structural engineering team. 
• Foster a culture of collaboration, innovation, and continuous learning within the team, promoting knowledge sharing and collective problem-solving. 

Requirements

Hard skills and experience: 

• Master's Degree in Structural Engineering. 
• A minimum of ten (10) years of progressive, post-graduate experience in the structural design of large-scale buildings is required.4 
• Demonstrated track record in designing a diverse portfolio of structures, including high-rise residential/mixed-use buildings, hotels, and industrial facilities. 
• Expert-level knowledge of both reinforced concrete (including precast and post-tensioned systems) and structural steel design methodologies. 
• Proven experience in the design and analysis of deep foundations, including various piling systems. 
• Proficiency in the application of structural engineering principles and technologies is essential.  
• Software Proficiency: Expert-level is required in AutoCAD, ETABS / SAP2000, SAFE, Revit (Structural Modeling & Detailing), PROKON, PROTA STRUCTURE.