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  • Posted: May 20, 2019
    Deadline: Not specified
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    Mastercard Foundation is a global foundation based in Toronto, Canada. Our programs promote financial inclusion and advance youth learning in Africa. The Foundation was established in 2006 through the generosity of Mastercard when it became a public company. From inception, the Foundation was designed to be a separate entity and independent from Mastercar...
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    Technical Support Analyst

    Job Description

    • Provide technical support for staff (network connectivity, Office 365, conference rooms, printers, screens, phones, etc.).
    • Monitor and report performance issues related to services provided by third parties.
    • Monitor IT services to ensure their consistent, reliable and secure delivery through active monitoring of error logs and user-reported issues.
    • Responsible for the overall healthy operation of technology in the offices.
    • Perform application updates, security patches and configuration changes on network hardware, services and management tools.
    • Work closely with the Manager IT to implement proactive approaches to monitoring and reporting on network services that maximize uptime, reliability and visibility.
    • Support and monitor local vendors of IT systems, including network, laptops, telecom, wireless and supporting applications.
    • Manage relationships with internal stakeholders to understand and anticipate issues, influence technology adoption, monitor staff satisfaction levels, and address issues and concerns.
    • Remain current with trends, new developments and issues in the IT industry including innovation, current technologies, compliance, cyber risks and software, hardware and licensing costs.

    Requirement/Skills

    • Bachelor’s degree or diploma and/or certificate in IT related fields.
    • Minimum 2 years’ experience supporting end users, applications and hardware.
    • Possesses an entry level of network and infrastructure expertise coupled with a high ability to quickly learn new technologies.
    • Practical hands-on experience on workstations, printers, cellphones and audio-visual equipment.
    • Exceptional analytic and troubleshooting skills for solving problems.
    • Understands how emerging technologies and service providers can be utilized to improve existing systems and/or increase operational efficiency.
    • A good understanding of the following Technologies: Windows 10 and Office 365, SharePoint.
    • Intellectually curious and flexible, is comfortable with ambiguity, receptive to new ideas and open to change, when presented with best options.
    • Is results driven and motivated by a sense of performance excellence and a sense of urgency; possesses a proactive and ‘self-starter’ mentality.
    • Demonstrates strong communication, presentation and negotiation skills in complex environments with an aptitude for diplomacy.
    • Possesses a global mind-set and professional maturity, and demonstrates sensitivity to working within different cultures.
    • A team player who is able to work in a fast paced, ever-changing environment.
    • Ability to travel internationally up to 10% of the time.

    Method of Application


    Please email your resume and cover letter explaining your interest in the position to [email protected] indicating ‘Technical Support Analyst’ in the subject line of your email. All applications are appreciated; however, only those candidates selected for an interview will be contacted.
     

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