Vacancies at BURN

About the role

• BURN is seeking a highly skilled, detail-oriented Payroll Audit and HR Data Manager to lead internal payroll audits, HR data management, and analytics. This role ensures payroll accuracy, strengthens internal controls, improves data quality, and delivers actionable insights to drive decision-making across the organisation.

You will:

• Lead payroll audits for employees, contractors, and sales agents.
• Design and enforce strong internal controls to ensure compliance and mitigate risks.
• Oversee the migration and integrity of HR data into Microsoft Dynamics NAV/Business Central.
• Provide insightful HR analytics and reporting to leadership, enabling data-driven decisions.
• Act as a Business Continuity Plan (BCP) backup for payroll execution.

Duties and Responsibilities

• Payroll Audit & Compliance
  • Design and execute recurring internal payroll audits (e.g., monthly) to validate gross-to-net calculations, statutory deductions, benefits, and bank details.
  • Investigate anomalies, document findings, and ensure timely remediation.
  • Establish and monitor internal payroll controls — segregation of duties, maker-checker approvals, access controls, audit trails, and reconciliations.
  • Lead sales-agent commission audits, reconciling ERP sales data with commissionable events; test plan logic, rate tables, caps/floors, and clawbacks.
  • Collaborate with Finance and Legal teams on external inquiries, employment verifications, regulatory submissions, and investor audits.
  • Maintain audit documentation and evidence to ensure compliance and traceability.
• HR Data Analytics & Reporting
  • Build and maintain HR dashboards and key metrics (KPIs) to provide leadership with data-driven insights.
  • Deliver analytics on hiring funnels, engagement, compensation, attendance, leave utilisation, and performance trends.
  • Provide variance analysis, predictive insights, and exception reporting to support strategic decisions.
  • Drive HR data migration to Microsoft Dynamics NAV by defining data mappings, validating quality, and reconciling records.
• Payroll Operations (BCP)
  • Serve as the Business Continuity Plan backup for end-to-end payroll execution when needed.
  • Maintain updated SOPs, process documentation, and test runs to ensure readiness.

Skills and Experience

• Bachelor’s degree or higher in Accounting, Finance, HR, Data Analytics, or a related field. CPA Level 2 or above can be considered in lieu of a degree.
• 3–5+ years of experience in payroll audit, HR data analysis, or related analytical roles.
• Hands-on experience with ERP systems (Microsoft Dynamics NAV/Business Central preferred).
• Advanced proficiency in Excel/Google Sheets for data analysis and reporting.
• Strong understanding of internal controls (preventive, detective, and corrective measures), reconciliations, and evidence retention.
• Excellent stakeholder management and cross-functional collaboration skills.
• Strong written and verbal communication skills — ability to explain complex findings to both technical and non-technical audiences..

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About the role

• The Customer Experience Business Analyst plays a pivotal role in driving customer-focused initiatives by analyzing data and processes to enhance the overall customer journey. They will work closely with cross-functional teams to identify improvement areas, streamline operations, and ensure that customer experience aligns with the business strategy. Their goal is to use data and insights to shape a seamless, efficient, and satisfying customer experience across all touchpoints.

Duties and Responsibilities

• Customer Experience Analysis:
  • Analyze customer interactions, feedback, and data across various touchpoints to identify pain points and opportunities for improvement.
  • Utilize tools such as CRM systems, customer surveys, and social media analytics to gather relevant customer behaviour and satisfaction data.
  • Monitor customer experience metrics (NPS, CSAT, CES) and trends to provide actionable insights to leadership.
• Process Improvement and Optimization:
  • Work with cross-functional teams to map customer journeys and identify process inefficiencies or gaps.
  • Propose and implement process improvements to enhance the customer experience and reduce churn.
  • Collaborate with teams such as Business Intelligence (BI), marketing, and IT to integrate customer experience best practices into business processes.
• Data-Driven Insights:
  • Conduct detailed data analysis using tools such as SQL, Excel, Tableau, or Power BI to uncover insights into customer behaviours and preferences.
  • Create reports, dashboards, and presentations to communicate these findings to stakeholders, supporting business decisions with clear, data-driven insights on customer experience.
• KPI Tracking &Trend Analysis:
  • Monitor key performance indicators (KPIs) like CSAT, NPS, and customer churn, while analyzing trends and patterns in customer behaviour and preferences.

• Project Management and Implementation:
  • Manage customer experience improvement projects from start to finish, ensuring timely execution and successful goal delivery.
  • Collaborate with teams to prioritize and implement changes based on customer feedback and data analysis, while ensuring all initiatives are properly tracked and documented.
• Cost Optimization:
  • Collaborate with relevant teams focusing on cost-effective ways to enhance customer touchpoints without compromising service quality.
  • Analyze all Customer Experience costs and Identify opportunities for reducing costs at various touchpoints (e.g., through automation or process improvements.
  • Developing and monitoring annual Budget analysis
• Stakeholder Collaboration:
  • Collaborate with sales, marketing, Business Intelligence, and product development teams to align customer experience strategies, while acting as the liaison between business stakeholders and technical teams to ensure solutions are feasible and support business objectives.
• Customer Experience Strategy Development:
  • Contribute to the development of a customer experience strategy that supports business objectives.
• Vendor and Partner Management:
  • Collaborate with external vendors or partners to ensure outsourced services meet customer experience standards while evaluating performance and addressing any issues affecting customer satisfaction.

Skills and Experience:

• Bachelor's degree in data science, statistics, business analytics, or a related field.
• 2+ years of experience in a fast-paced contact centre or in customer service management.
• Proficiency in data analysis tools (e.g., SQL, Python, R, Tableau, Power BI).
• Strong analytical skills and ability to interpret complex data sets.
• Excellent communication and presentation skills.
• Knowledge of customer experience metrics and best practices.
• Experience working with CRM systems and customer data.
• Knowledge in Accounting will be an added advantage.
• Experience in the Pay go/ BPO industry.
• Knowledge of customer experience management methodologies.
• Experience with statistical modelling and predictive analytics.

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About the role

• We are looking for a motivated IT Operations Intern to join our team and support the delivery of technology projects across the organisation. This role is ideal for someone interested in learning how IT operations and project management intersect—ensuring that critical systems run smoothly while projects are delivered on time, within scope, and with measurable impact.
• You will gain hands-on experience working with IT operations processes, project planning tools, and cross-functional stakeholders. By the end of the internship, you’ll have exposure to both the technical and organisational aspects of IT project delivery.

Duties and Responsibilities

• Assist in planning, coordinating, and monitoring IT operations projects.
• Support project managers in maintaining project schedules, status reports, and documentation.
• Track deliverables and ensure follow-ups on action items with IT and business stakeholders.
• Help manage project management tools (e.g., Jira, Asana, Trello, or MS Project).
• Participate in IT change management processes, documenting risks and dependencies.
• Conduct research and prepare presentations on IT operations best practices and emerging trends.
• Provide administrative and logistical support for project meetings, including note-taking and progress tracking.
• Collaborate with IT team members on day-to-day operational activities as needed.

Skills and Experience

• Currently pursuing a degree or recently graduated in Information Systems, Computer Science, Business, or a related field.
• Strong interest in IT operations and project management.
• Excellent organisational, analytical, and communication skills.
• Comfortable with project management software and productivity tools (Excel, Google Workspace, MS Office).
• Ability to work collaboratively with both technical and non-technical team members.
• Eagerness to learn, adaptable, and detail-oriented.