Vacancies at NCBA Group

Job Purpose Statement

To drive the process improvement initiatives within the bank so as to ensure that optimum value is achieved and that it is in line with the bank’s strategic objectives. This includes the research, analysis, understanding and documentation of the business requirements for change initiatives whilst ensuring that all product development and process improvement initiatives are successfully implemented from a process perspective. This role shall have specific focus on all projects assigned under Business Support Portfolio  

Key Accountabilities (Duties and Responsibilities)

Financial 10% 

• Ensure that all the projects are being tracked and reported on a regular basis and are delivered within budget 
• Alignment of project goals and outcomes to corporate strategy 

Internal business processes  70% 

• Manage and execute the Business Analysis effort during the entire project lifecycle. This entails understanding the business needs and project objectives then defining Business requirement documents (BRDs) and Use Cases. 
• Lead and guide business units in the project Start-up and Initiation phase; strictly managing drawdowns, governance and documentation. 
• Lead business process reviews and support continuous improvement of bank systems, processes and people across all operations areas to ensure that the bank has the appropriate business support platform and capabilities for delivery of strategy. 
• Lead the testing and user acceptance process to ensure solutions are successfully implemented and meet client/business requirements. Manage specific application quality assurance and help desk activities including the tracking of bug reports, change requests and ensuring their timely resolution. 
• Build and maintain positive working relationships with vendors and all levels of staff; serve as resource for technical or business expertise and advice on strategic priorities and projects 

Customer 10% 

• Build and maintain positive working relationships with business and technical teams; serve as resource for technical or business expertise and advice on strategic priorities and projects. 

Learning and growth  10% 

• Completion of at least 1 technical skills/certification  

Job Specifications 

Academic: 

• Degree holder in IT from a recognized University with professional qualification in Project Management.  
• A master’s degree in business, IT, or Operations would be an added advantage 

Professional: 

• Business Analysis Training 
• PMBOK or Prince 2 Agile Training (Certification is an added advantage) 
• Lean and/or Six Sigma training (Certification is an added advantage) 
• Proficiency in office automation, banking technologies and MS Projects 

Desired work experience:  

• Five years’ experience in banking services particularly in information technology domain with experience in implementation of IT projects. Deep understanding of bank systems and those in the industry.  
• Bachelor’s degree in computer science, Information Technology, or related field; PMP , Prince 2 Agele or Scrum certification preferred 
• Strong understanding of IT infrastructure, cloud technologies, and software development lifecycle. 
• Excellent leadership, communication, and problem-solving skills. 
• Proficiency with project management tools such as MS Project, JIRA, or Trello. 
• Proven ability to manage multiple projects simultaneously and prioritize effectively 
• Good understanding of technology and various platforms and systems 

Technical  Competencies 

• Lead planning, execution, and delivery of multiple IT projects, including infrastructure, software development, and system integrations. 
• Develop comprehensive project plans, timelines, budgets, and resource allocations. 
• Coordinate with stakeholders, including business units, vendors, and technical teams, to ensure project requirements are understood and met 
• Experienced in the identification, assessment and management of projects risks.  
• PMBOK or Prince 2 Training (Certification is an added advantage) 
• Proficiency in office automation, banking technologies,  JIRA , Confluence and MS Projects 
• Strong planning and organisation skills to effectively organise and schedule events, activities and resources.  
• Excellent in project management governance (documentations, and stakeholder management/communication  

Job Dimensions

Reporting Relationships:

• Direct Reports: None
• Indirect Reports: 2

Stakeholder Management:

• Internal: Specific departments within the assigned portfolio.
• External: Contracted Vendors.

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Job Purpose Statement

The Senior Actuary will have the responsibility of addressing all the requirements for the Risk Based Solvency and Capital Adequacy Management framework. He/she will be responsible for the assessment of premiums and reserve adequacy and support the management of all insurance related risks especially catastrophic events and the optimization of the Reinsurance structure.

Ideal Job Specifications
Academic qualifications:

• Bachelor’s degree in actuarial science, Mathematics, Statistics or equivalent
• Completed professional examinations from the Institute and Faculty of Actuaries, or equivalent recognised qualification

Professional training:

• Professional qualifications like Chartered Actuary, FSA, SOA, ACII, CFA, CPA, ACCA or ACA.
• IFRS 17 proficiency

 Desired work experience:

• At least 5 years of short-term insurance industry knowledge and experience as an Actuary
• Experience with and/or knowledge of reserving, pricing, risk modelling, market and industry financial reporting and regulations.
• Proficiency in actuarial concepts/methodologies
• Proficiency in developing and refining actuarial models for risk assessment, pricing, reserving, and forecasting.
• Strong skills in data analysis, predictive modeling, and statistical methods such as Monte Carlo simulations and regression analysis.
• Expertise in evaluating financial risks, solvency, capital adequacy, and asset-liability management.
• Proficient in industry-standard software such as Prophet, R, Python, SAS, VBA, SQL, or other actuarial modeling tools.
• Affinity for digital tools - Power BI and/or Advanced Excel, AI or similar skills are beneficial.
• Deep understanding of regulatory frameworks like Solvency II, Insurance Act requirements, and other industry standards.
• Strong grasp of financial reporting standards – IFRS 17, experience in calculating reserves, and ensuring accurate liability valuations.
• Ability to translate actuarial findings into strategic recommendations that align with business objectives.

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Job Purpose Statement

• The role holder is responsible for creating and executing comprehensive brand and marketing plans to drive visibility, engagement, and lead generation for the Enterprise Banking Segment, which includes Asset Finance and Business Solutions, Corporate Banking, Investment Banking and Global Markets.

Key Accountabilities (Duties and Responsibilities)

Financial 10%    

• Plan and manage the marketing budget across assigned business units, ensuring alignment with approved plans and policy.

Internal Business Processes 45%

Brand Planning

• Lead development and rollout of the brand value proposition to both internal and external audiences.
• Work with agencies to develop integrated campaigns that support brand growth and top-of-mind awareness.
• Leverage analytics to gather insights and inform campaign development aligned with the bank’s strategy.
• Support the Senior Brand Manager in crafting and executing brand plans and tactical activities.
• Act as a marketing expert and business advisor, adding value by aligning campaigns with BU KPIs.

Competitor Benchmarking

• Maintain a monthly competitor tracking system to stay updated on market trends and identify emerging opportunities for the bank.

Adherence to Brand Standards

• Review all communication materials for brand alignment and quality assurance.
• Ensure digital and customer-facing channels consistently reflect brand standards.
• Continuously monitor 3rd party performance and sharing quarterly reviews with MCC leadership to inform annual reviews and SLA management.

Procurement & Finance Adherence

• Adhere to NCBA Bank Procurement processes with zero breach.   
• Adhere to approved BU budgets with full alignment with respective business units

Risk & Compliance

• Zero audit findings and 100% adherence across all Risk Compliance Self-Assessment (RCSA) audit items and 100% policy adherence.

Customer 35%    

• Effectively perform brand management activities/tasks, in a manner that consistently achieves a high-performance result, quality standards and/or benchmarks.
• Ability to work cross functionally incorporating all key stakeholders input and managing their expectations. 
• Managing the development and execution of the annual marketing and brand programs for the assigned brands or product lines, to ensure growth in brand awareness, product uptake and bank’s market share.
• Demonstrate creative thinking in engaging agency partners to develop all marketing communication initiatives, to deliver relevant support to the business units
• Translate the brand strategy into brand plans, communication plans and go-to-market strategies for assigned brands and product lines.
• Lead the creative development for campaigns and create motivating stimulus to get the targeted population to “take action”
• Support bank-wide Marketing projects, Customer Experience initiatives, acquisition and retention programs, etc.

Learning and growth 10%    

• Continuous competence development – map out a clear learning and growth plan to drive personal development and up to date application of latest marketing practices
• Continuous evaluation of all marketing activities documenting learning’s and ensuring they are factored in the development of subsequent initiatives.

Job Specifications

Academic:

• University degree, preferably in Marketing, Advertising or Business Management.
• Relevant professional qualification in Marketing would be an added advantage e.g. CIM

Professional:

• Proficiency in use of MS Office – PowerPoint, Excel, Word, MS Project etc.
• Proven ability to develop brand plans and senior level engagement to effectively communicate marketing objectives and recommendations. 
• Possesses strategic thinking potential, creativity, persuasiveness, results orientation, assertiveness and tenacity to sell ideas.
• Proven marketing and branding background and good knowledge of consumer insights.
• Experience in dealing with 3rd party agencies – managing agency relationships, production companies etc.
• Up-to-date with latest trends and marketing best practices.
• Excellent oral and written communication skills.
• Ability to manage conflict well. 
• Possesses high level of personal drive, initiative & follow-through, performance driven and results oriented.
• Strong analytical skills, data-driven thinking and problem solving.
• Excellent communication and interpersonal skills.
• Excellent listening and decision-making skills.

Desired Work Experience: 

• 2-4 years’ relevant experience - managing a brand or product portfolio and supported by a sound track record.
• Creative Agency experience would be an added advantage. 
• An excellent planner and organizer with working proficiency in Marketing and Communications as well as good Project Management skills.
• Driven, and results oriented with a passion for growing brands.

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Job Purpose Statement

Reporting directly to the Group Director, HR & Culture, the role acts as a Chief of Staff and trusted thought partner. The role is responsible for driving the execution of key HR strategic priorities, ensuring effective coordination across the HR Senior Leadership Team (HR SLT), and leading high-visibility, cross-functional projects. The role manages the HR strategic calendar, monthly and quarterly business reviews, preparation of executive-level presentations (including board packs), and ensures timely and outcome-focused delivery of people-related transformation initiatives. The role is also accountable for creating momentum, alignment, and performance across HR’s enterprisewide agenda while fostering a high-performance, agile, and collaborative culture

Ideal Job Specifications
Academic:

• Bachelor’s degree from a recognized accredited university.
• Masters degree will be an added advantage.

Professional:

• At least 10 years’ experience in HR/Business related area, 3 of which should have been in a management capacity in a similar sized organisation.
• Completed or ongoing CHRP certification is an added advantage
• Project management certification (e.g. PMP, PRINCE2).

Desired work experience:

• Proven track record in building and implementing initiatives from the ground up.
• Demonstrated success managing multiple high-stakes projects, ideally in a matrixed or fastpaced environment.
• Good understanding of financial management.
• Sound working knowledge and understanding of all labour regulations and practices.