Help Desk Specialist at Lafayette Resources

We are seeking to hire a Help Desk Specialist to support the IT department in our Client’s business. The person will be responsible for providing technical assistance and support related to computer systems, hardware, or software. Responds to queries, runs diagnostic programs, isolates problem, and determines and implements solution.

Help Desk Specialist Job Responsibilities

• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
• Respond to queries either in person or over the phone.
• Maintain daily performance of computer systems.
• Ask questions to determine nature of problem.
• Install, modify, and repair computer hardware and software.
• Clean up computers.
• Run diagnostic programs to resolve problems.
• Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
• Install computer peripherals for users.
• Follow up with customers to ensure issue has been resolved.
• Gain feedback from customers about computer usage.
• Run reports to determine malfunctions that continue to occur.

Qualifications For Help Desk Specialist Job

• Bachelor’s degree in Computer Science or related disciple
• At least 4-5 years of work experience in Information Technology
• Proven working experience in providing help desk support
• Working knowledge of help desk software, databases and remote control
• Strong client-facing and communication skills
• Advanced troubleshooting and multi-tasking skills
• Industry
• Insurance

If you are the one, then we want to talk to you urgently.