Customer Service Executive at Baus Optical Company Limited

Role’s Summary: The position serves as the first point of contact with insurance companies and provides assistance to individuals by responding to routine questions from the shops; provision of general information, and performing general clerical duties.

Key Responsibilities

• Scanning all Insurance claim forms to the insurances for approval
• Liaising with shops,clients and insurances often via telephone and e-mail.
• Training and informing staff on the new corporate procedures.
• Updating the marketing manager of any corporate changes immediately
• Analyzing the insurances sales performance and giving comprehensive report.
• Performs general data entry; prepares product or service reports by collecting and analyzing customer information.
• Provides back-up support to other group members (sales, marketing) in the performance of job duties as required.
• Performs other related clerical duties as required or deemed necessary

Qualifications and Experience

• Diploma in Business Administration / Management / Customer Care / Front Desk / Marketing / Public Relations from recognized institution
• At least 1 years’ experience in customer service / front office / Public Relations.
• Computer literate
• Willingness to be part of our corporate values and culture

The Person:

• Outgoing personality, confident and responsible.
• Self driven and result oriented individual exhibiting discipline and integrity
• Effective listening skills.
• A quick learner, adaptable and able to work well under pressure
• Good communication and inter-personal skills
• Excellent presentation and negotiation skills.
• Team building, problem solving and public relation skills

Please state the expected salary in the Curriculum Vitae.