Client Relationship Manager at Usernameâ„¢

The client relationship manager will be responsible for accelerating sales of the company’s properties and ensure good customer interface with prospective land buyers.

Principle Duties and Responsibilities

• Make calls and carry out product demonstration to clients and brief them about the location, benefits, prices and payment methods.
• Identify clients, book appointments and arrange meetings with clients, companies, investment groups and other organized groups to present the company’s products.
• Confirmation of Clients going to site
• Carry out site visits to showcase the products to the clients.
• Facilitate the plot booking process during the site visits
• Follow up prospects till the execution of the sale and after sale.
• Prepare sale agreements, transfer of title, land consent, letters of offer, receipts and other relevant documents required in the land purchase process
• Ensure the clients provide all the required documentation to facilitate the transfer of title process
• Participate and promote sales of products through adverts, site visits, expos, exhibitions and multiple listing services.
• Keep in touch with clients to build a good relationship and strengthen the image of the company.
• Follow up payments by clients sourced by self to ensure payment completion within agreed timelines
• Give a weekly sales report on sales, achievements and challenges to the sales manager
• Advise clients on market conditions, prices and related matters.
• Presenting and selling company products and services to new and existing clients.
• Identifying sales opportunities and presenting benefits and key features of products effectively to acquire new business.
• Searching proactively for new revenue generating opportunities to meet the company targets and following up on new leads and referrals.
• Developing and maintaining sales materials and current product knowledge.
• Managing the agreed levels of calling activity to raise revenue or volume streams as advised by your team leader.
• Adhering to the company’s policies and procedures.
• Attending trade shows to exhibit products/services or conferences to keep abreast of the latest products and trends.

Key performance Indicators

• Meeting monthly sales target
• Ensure timely payment on sales made.
• Manage an excellent business relationship between the clients and the company and ensure timely delivery of services,
• Excellent product knowledge
• Overall customer Satisfaction
• Timely customer response time

Requirements for the Client Relationship Manager Job

• Any business related degree
• 2-5 years’ experience in sales and marketing would be an advantage.
• Excellent commercial acumen coupled with a business development track record 
• Self-motivated, flexible and open to change.
• Strong planning, organizing, reporting and networking skills.
• A natural communicator with excellent negotiation, persuasive, presentation and interpersonal skills at all levels.
• Highly driven with enthusiasm to meet high sales targets and to cope under demanding pressure.
• Trustworthy, professional and reliable when dealing with confidential information.
• Proficiency in computer skills MS Word, Excel, Outlook, Access and CRM database