Reservations & Ticketing Agent at Qatar Airways

In this role, you will provide a full service-oriented danprofessional reservations and ticketing service to all customers and travel businesses either through telephone calls or in person meetings. You will achieve optimal customer satisfaction and achieve annual budget revenue targets.

Specific accountabilities include:

• Making and confirming reservations for passengers, issuing tickets and quoting the correct fares to minimise passenger complains
• Ensuring calls are answered within three rings and maintain call duration of less than four minutes
• Ensuring that 95% of calls are answered and that the abandoned call rate is less than 5%.
• Maximising the number of bookings made in order to achieve departmental targets
• Maximising customer satisfaction, service excellence and professionalism at all times towards clients
• Effectively communicating the fares, policies and procedures to passengers by providing accurate information
• Actioning group requests and staff travel requests as and when required by the Sales Team

To be effective in this role, you will need a minimum of a High School Education combined with a recognised IATA/Airline Basic Tariff Course. A certificate in Amadeus would be well regarded. Two years of experience in a similar role with one year exposure to reservation and ticketing using Amadeus would be ideal. You will need excellent geographical knowledge, mathematical/calculation skills combined with an excellent telephone manner and superior customer service capability.

English language fluency (written and spoken) is a requirement for this role.