Recovery Officer at Izwe Loans Kenya Limited

Job Description

Designation:

Start date:

As soon as possible

Working hours:

Daily 8h00 till 17h00 or as required to fulfil one’s responsibilities.

Essential Job Functions:

The Recovery Officer – Off Payroll is responsible for the following under the supervision of the collection manager

• Monitor all direct debits and standing order deductions through the various banks.
• Monitor all Mpesa and Post-dated cheque payments/collections through the various banks.
• Ensure all Cash receipts or EFTs are paid/transferred directly into Izwe’s bank account 
• Verify all direct debit, post-dated cheques and standing order submissions to banks on the due date
• Ensure the following payments are made:
• First Installment Deductions, Full payment received, Partial payment received, Over-payment, Non-payment, 
• Issuance of legal demand letters and relevant notices in the case of a default in line with the collections time line/policy 
• Maintenance of an excellent filling system and database. · Investigate and resolve any customer queries and complaints in line with the policies.
• Liaise with the insurance companies to ensure an updated data base for all clients. 
• Perform administrative work or other job functions related to collections and recoveries.
• Responsible to send relevant sms’s on the due dates 
• To monitor accounts daily in the allocated queues and effectively utilize our collections systems in line with approved collections strategy.
• Monitor arrears and report weekly to Collections Manager
• Might be required to carry out other ad-hoc related tasks from time to time depending on requirements from the Collections manager. 
• Generate all settlement quotations for approval 
• Responsible for maintaining excellent relationships and communication channels with the Shared Services Centre in SA.
• Identify and report collection and other risks to Collections Manager

Knowledge, Skills and Abilities Required: 

• Bachelor’s degree in any business field. professional qualifications in credit management/accounting course is an added advantage
• Minimum two (2) years’ experience in debt recovery in a financial institution
• Self-motivated, proactive, honest and decisive with quick judgment, excellent communication, interpersonal, analytical and critical thinking skills. 
• This position requires good written, oral and reading communication skills in order to accurately obtain, interpret and transcribe a variety of communications, instructions and policies.
• Proficiency with Microsoft Office for Windows (Outlook, Word, and Excel) is a must.
• This position requires excellent negotiation skills, ability to think out of the box and the flexibility to interact with all levels of personnel. 
• Must be multitask oriented, organized, set priorities and meet deadlines and take pride in one’s work. 
• Has experience in responsibilities on Collections related projects.