Branch Manager at Kenya Institute of Management (KIM)

This position will be responsible for provision of leadership and general administration of the respective branch to ensure achievement of financial targets and successful promotion and delivery of Institute’s service offerings.

Job Responsibilities

Managerial / Supervisory / Operational Responsibilities or roles:

• Provide leadership through management of the staff and resources at the branch to ensure efficient and effective service provision at the branch level
• Develop and implement strategic plan for the branch in line with KIM’S strategic plan and prepare the annual plan for the branch.
• Lead in the delivery of KIMSOM products, membership and business solution services at the branch.
• Responsible for quality assurance of services in the branch through ensuring that all branch operations are within the provided and approved procedures, rules and regulations and standard
• Constantly monitor costs at the branch through to ensure cost efficiency.
• Market the school and membership through corporate visits, exhibition, school visits and one on one interaction to be able to reach out to the target market
• Prepare reports such as financial reports, academic reports and administration reports to inform management on the progress plans and challenges of the branch
• Represent the branch in executive committee meetings and communicate to the branch staff on decisions made.
• Supervise and allocate work to the branch staff to ensure efficiency and effectiveness of work.
• Overall in charge of the branch performance and reports to management
• Responsible for the branch budget through preparation of the annual budget, generation of revenue through selling branch services and approves petty cash expenditure
• Responsible for overseeing student recruitment for registration for all courses offered at the branch

Requirements

• Must have at least six years’ experience in a large organisation in an active commercial environment
• Must have a Bachelor’s degree in relevant field from a recognised institution
• Must have a master’s degree

Other Skills/Competencies required

• Experience in running a branch is mandatory
• Experience with customer management, marketing and relationship management teams
• Good Interpersonal and communication skills.
• Proactive approach to problem solving.
• Willingness and ability to grow support and develop talent within the Branch.
• Ability to work under pressure to deliver challenging targets
• Integrity and commitment to duty