IT Manager at Metropol Corporation Ltd

REPORTS TO: Chief Information Technology Officer

DIRECT REPORTS

• Systems Administrator, Assistant Database Administrator, Database 
• Administrator, Helpdesk Administrator 

Duties as Responsibilities The holder will:

• Running regular checks on network and data security.
• Identifying and acting on opportunities to improve systems.
• Manage IT staff by training and coaching employees, communicating job expectations and appraising their performance.
• Developing and implementing IT policy and best practice guides for the organization.
• Ensure security of data, network and server access and backup systems.
• Conducting regular system audits.
• Running and sharing regular operation system reports with senior staff.
• Overseeing and determining timeframes for major IT projects including system updates, upgrades, migrations and outages.
• Managing and reporting on allocation of IT budget.
• Providing direction for IT team members.
• Identifying opportunities for team training and skills advancement.
• Maintain efficient systems operations. 
• Ensure design of system allows all components to work properly together.
• Manage network and system security.
• Monitor networks to ensure security and availability to specific users.
• Evaluate, modify and report periodic system's performance to support capacity planning.
• Identify user needs and recommend necessary actions.
• Design and deploy efficient networks.
• Assign configuration of authentication and authorization of directory services.
• Develop and maintain installation and configuration procedures.
• Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs.
• Perform regular security monitoring to identify any possible intrusions.
• Review daily backup operations to ensure they are done as per policy and procedures
• Approve file archival and purge as necessary.
• Review on weekly basis the user management (Create, change, and delete user accounts) as per approved requests.
• Investigate and troubleshoot issues.
• Manage repair and recovery from hardware or software failures.
• Maintain operational, configuration, or other procedures.
• Review and manage ongoing performance tuning, hardware upgrades, and resource optimization as required.
• Manage data centre environmental and monitoring equipment
• Manage end user IT requirements
• Work with other business units and external clients to resolve issues
• Manage external clients requirements and expectations on Metropol systems Data Administration duties
• Executing the company strategy for new data set acquisition
• Data template management including validation rules
• Ensuring that data quality standards are maintained
• Ensuring that data is fresh and accurate
• Manage design and establishment of the company's quality procedures, standards and specifications
• Providing management reports on IT environment on weekly basis
• Providing insights, trends and recommendations to the business, development and analyst team regarding the data held by the company
• Collaborating with data management team to devise a data strategy that addresses industry requirements
• Researching new opportunities for data acquisition and storage
• Identifying and evaluate current data management technologies

SKILLS, COMPETENCIES, QUALIFICATIONS, EDUCATION as EXPERIENCE

Essential:

• Degree in Computer Science, BBIT, Software Engineering or a related field.
• Certified in CNA, CCNP, MCSA,MCSE, Database Administration
• Unix/Linux certification  
• Strong knowledge in Microsoft PowerPoint, Word, Excel, Visio.
• Thorough knowledge of Unix/Linux, and Windows operating system
• Working knowledge in databases and database design not limited to Oracle, MySQL, Postgres.
• Thorough knowledge of Redis and other NOSQL databases
• Thorough and practical knowledge of hardware virtualization
• Knowledge of cloud computing concepts and methods of providing services & applications
• At least 4 years' experience as an IT Manager in a busy environment

Desirable Skills

• Good Communication skills and active listening
• Empathy with users
• Acceptance of ownership
• Patience and understanding
• Investigation & diagnostic skills
• Ability to learn and master employer-specific software
• Complex problem solving
• Written and verbal communication skills
• Ability to diagnose & address application issues
• Have business knowledge

Key Competencies

• Good Planning and organizing skills
• Technological awareness
• Excellent verbal and written communication skills
• Excellent documentation skills
• Working closely and harmoniously with Regulators and All Data providers
• Ability to work and participate in a team with open and collaborative style of communications
• Good leader and Team player
• Strong facilitation, active listening and interpersonal skills.
• Ability to develop and foster strong relationships with business and IT teams.
• Ability to deal with complex situations holistically.
• Excellent time management, organizational skills and strong problem solving skills
• Ability to acquire knowledge to make process improvement recommendations
• A flexible approach to work, demonstrated by a willingness to undertake further duties as assigned
• Ability to perform assigned tasks with minimal direct supervision.
• Ability to responding promptly and professionally to bug reports.
• Ability to interview stakeholders to understand business rules and requirements, map business process and flows, and translate findings into effective business requirements.
• Ability to collaborate with technical teams, demonstrating an awareness of the software development life cycle.