Bancassurance Claims Team Leader at Barclays Bank

The purpose for this role is to have a dedicated resource with the appropriate skills and knowledge to support Bancassurance Operations in management of claims.

Reporting to the Head of Bancassurance Operations, the role holder will be responsible for end to end management of all claims within the Bancassurance portfolio. The key objective is to ensure that all claims are reported, tracked and resolved as per SLA to enable the Bank, through BBIAL deliver on the insurance promise and so become the preferred insurance solution provider.

• Excellent underwriting skills and insurance product knowledge
• Effective communication and negotiating skills to deal with external service providers and customers
• Able to adopt and/or coach the use of a variety of methods to keep work streams on schedule and within budget
• Passionate drive for results
• Service Excellence
• Planning and Organising
• Good understanding of insurance processes
• Accuracy and attention to detail
• Problem Solving skills
• Technological understanding (tools – Microsoft Office, etc)
• Time Management