OSS SME at Nokia

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Job Summary

• System Administration & Maintainence-OSS Nodes support (E///, ZTE, Nokia-Netact,TXN Server (SOME/SAM/Cacti..etc)
  
  • Respond to NOC TTs for all OSS related nodes as per Fault Management process. This involves OSS related Faults Analysis ,Troubleshooting and Rectification. This involves onsite or Remote support for hardware or software related faults
  • Support all OSS users for issues/problems raised by individual users
  • Followup on TT with Care, ZTE, E/// and third party support
  • Escalation support with Care, E///, ZTE and other third party for open TTs
  • Laision for HP,ORACLE, EMC and other third party elements for related support and trouble management
  • Hardware Diagnostic
  • Hardware Inventory and reconciliation
  • Hardware Replacement and local coordination, Site access to vendor, arranging for passive elements like cables patch cords etc. for upgrades, new NE etc.
  • Server Hard Reboot
  • Isolate and Fix Local LAN/POWER issues for all servers/OSS/NMS/EMS
  • Follow up / Resolve OSS nodes Connectivity issues due to internal failures
• Preventive Maintenance for all OSS Nodes/servers
  
  • Performe Health Check,analysis and corrections as part of preventive maintenance.
  • Scheduling & execution of OSS Nodes Audits /Planned Activies /AuditsSite visit (execution by onsite engineer where & when required)
• OSS Systems Backup
  
  • Perform OSS systems backup as per shared BISP procedure
  • Provide backup media / storage as per system backup requirements (onsite & remote)
  • Insert / remove tapes on tape library/drive as may be applicable for each system
• Backup Restoration (All Systems) when required
  
  • Initiate request and coordinate for system backup restoration during Emergency recovery.
  • Verify required functionality has been restored
• User Management
  
  • User Ids Creation / deletion – Management/Troubleshooting on OSS Systems
  • User Ids Creation / deletion – Management/Troubleshooting on NEs
• Software Updates/Upgrades
  
  • Supporting FNI & Mass SW upgrades (Change delivery / Ontop CD installation)
  • Supporting on Major Hardware upgrades / SW updates. This involves thorough vetting during New OSSRAN domain. This involves environmental ,power, earthing, redundancy , Hardware, software level checks etc
  • Technical notes implementation / changes recommended by Vendors.

Qualifications & competence

• Bsc in IT/ computer science /Engineering related fields or equivalent.
• IT related systems certifications
• 2-5 years work experience.
• Able to operate in a performance driven organization
• Works under general supervision. Follows established procedures; work is reviewed for soundness of technical judgment, overall adequacy and accuracy. Some latitude for independent judgment Knowledge about and at best experience with project management
• Excellent, high level knowledge; complete understanding and wide application of technical principles, theories and concepts in the field of expertise and general knowledge of other related disciplines.
• Ability to identify problems at an early stage and solve them effectively
• Well-developed listening, communication and decision-making skills
• Ability to influence people from different levels of the organization

Required skills

• Business awareness; Strong analytical skills and problem-solving skills; Excellent planning skills; High personal standards and goal oriented; Excellent interpersonal skills; Excellent and effective communications skills, both orally and in writing
• Flexibility, Adaptability; Decisiveness; Manage Execution; Foster Open Communication; Customer Focus