Accounts Manager - Utilities at Tatu City Limited

RESPONSIBILITIES:

As a Customer Accounts Manager -Utilities, you are the link between clients and the technical team to perform functions geared to improve B2B and B2C relationships.

Key functions will include:

The key functions associated with each position is disaggregate of the broad purpose of the position.

• Take ownership of customer issues and follow incidents to resolution.
• Meets with the clients regularly to get their feedback on the company service provision.
• Focused on accurate client utilities accounts creation, connections, and billing.
• Continuously keep clients updated on service provision, interruptions, and uptime.
• Liaise with the technical team in the utilities service provision to clients.
• Provide accurate, insightful, and timely reports, memos, and presentations.
• Maintain and build new client relationships.

REQUIREMENTS

Hard skills and experience:

• Degree in Business Administration, Engineering, Marketing, or relevant field.
• 5+ years experience as an Account Manager, Customer Service
• Working experience with CRM
• Flexible to work nights, weekends, and holidays.

Soft skills:

• Strong written and verbal communication skills.
• Team player but comfortable working autonomously.
• Mature, pragmatic and flexible.
• Rigorous and organized approach.
• Good attention to detail.
• Hands-on, ready to roll up the sleeves.
• Ability to multi-task, establish priorities, and maintain organization in a rapidly changing environment.