Africa Operations Director at Kuunda 3D

THE ROLE AS OPERATIONS DIRECTOR OF KUUNDA AFRICA  

• The ideal candidate is business  savvy, entrepreneurial, and has a proven track record in operations. Bring innovative problem-solving skills and a strong network in digital financial services across Africa, with the ability to combine insight and hands-in execution.  As Operations Director, they will drive Kuunda’s operational objectives across Africa—managing P&L, product performance, and revenue growth in alignment with group strategy.
• They will lead in-country representation, overseeing stakeholder engagement, governance, and regulatory compliance. They’ll manage partnerships and implement all product offerings with support from Group Shared Services.
• Strong people leader, coach and guide in-country managers to deliver results within agreed timelines.
• Reporting to the Group Chief Commercial Officer, the Operations Director will be responsible for:  

Lead Operations & Financial Performance  

• Implementing the strategy for the company and define the overall operational objectives from market / partnership launches to scale, including long-term goals;  
• Drive Revenue growth and profitability against targets;  
• Identify and secure new Commercial and Bank Partnerships  
• Develop and implement scalable and efficient strategies to ensure both consistent results and exponential growth.  

Build Great Teams and Support Great Talent   

• Effective People Leadership and Talent Growth  
• Clear alignment through setting operational KPIs and performance management;    
• Cultivate a high-performing, agile, one-team culture.  

Execute with Excellence  

• Drive day-to-day operations;  
• Align resources to achieve key business priorities;  
• Proactively mitigate business, operational & governance risks;  
• Own the operational budget and manage burn rate while growing the business ahead of market disruptions.  

Mobilize Stakeholders  

• Build meaningful partnerships with our strategic partnerships to drive growth  
• Regularly report updates to partners and Group Share Services  

WHAT WE ARE LOOKING FOR:  

Expertise and Experience  

• Bachelor’s degree (Master’s degree preferred)
• 10 years of experience with solid understanding of banking and mobile network digital payment ecosystem in Africa
• P&L responsibilities at MD level or head of significant BU
• Proven track record of implementing and managing B2B products   
• Managing high calibre teams from the ground up, ideally in current roles
• Prior working experience in developing digital products and solutions in start-ups or experience in digital transformation projects in the digital financial services  / fintech industry
• Prior experience with the operational aspects of how to scale digital products and services in African Markets
• Strong industry experience in digital financial services
• Skilled in stakeholder management and delivering regular business performance updates

Technical Capabilities  

• Proficiency with Microsoft Suite   
• Experience with Agile methodology  
• Excellent Process Management e.g. Project Management Professional (PMP) / Six Sigma, highly desirable.  
• Proficiency with Jira would be advantageous  
• Proficiency providing with Product Performance / Business Insights  

Desired Attributes  

Hands-On: A “Doer”, who is willing to roll up one’s sleeves to get the job done  

• Travel: The ability to travel to give situational support to teams on the ground is crucial for the effective execution of this role and to support scale-up plans  
• Strong attention to detail: Need to be able to identify relevant details and dismiss irrelevant ones in order to ensure no loophole is created  
• Problem solver: Strong problem-solving skills  
• Listener: Ability to listen to partners and to potential users and relate their needs without biases  
• Genuine interest in the economics of the informal market: Ability to take time to understand the economics of the informal market  
• Quantitative analysis: Ability to analyse and interpret quantitative data
• Qualitative analysis: Ability to analyse and interpret qualitative data
• Growth: Ability to understand the current growth barriers and implement solutions  
• Cross-function: Proven ability to work with the shared services teams and other Kuunda Executives
• Communication: Excellent written and verbal communication skills   
• Being able to convince: Proven ability to create buy-in for the company vision both internally and with key external partners