Analyst – Transaction Monitoring (Digital/Alternative Channels) at KCB Bank Kenya

JOB PURPOSE

• Daily monitoring (365/24/7) of transactions done across all alternative / electronic channels which include Mobile banking, Online banking, and Card /ecommerce, to identify unusual or fraudulent activities on a real time basis and minimize the Bank's exposure to fraud & money laundering to safeguard the customer assets and Bank reputation. 

KEY RESPONSIBILITIES: 

• Review transaction alerts generated by the risk management tools based on specific parameters
• Appropriately act on any suspicious transactions or suspected fraudulent transactions.
• Investigate any suspicious activities arising from the alerts and resolve by marking good or fraudulent and action on any exceptions raised. 
• Contact customers regarding suspect activity.
• Ensure Primary Forensic Services Case Register is updated and sent to Forensics team as required.
• Setting up of rules and periodic review of parameters in the Transaction/ Fraud Management Systems 
• Advise and review emerging digital fraud trends for risk mapping.
• Review reported and confirmed fraudulent activities captured in the case management tool and allocate/action as appropriate.
• Review the transaction trends raised on the service monitoring tool.
• Submit transaction monitoring reports to management and forensics as required

Academic & Professional

• Education    Bachelor’s Degree    Any    RQ
• Professional Qualifications    AKIB/ACIB    AA     
• Master’s degree    Business related     AA     

Experience

• Total years of Experience required    2

Detail    Minimum No of Years    Need Type[2]

• Banking Operations    2    ES
• Card /Digital Services Operations    2    ES
• People Management     1    DE
• Stakeholder Management     1    DE