Application Support Engineer, Insurance & Investment Banking Systems at KCB Bank Kenya

KEY RESPONSIBILITIES:

• Collaborate with other IT staff to ensure smooth and reliable operation of software and systems for fulfilling business objectives and processes.
• Implement and adhere to regular systems maintenance policies and procedures, including change request mechanisms and update schedules to ensure optimum uptime and service availability.
• Conduct research on software systems products to justify recommendations and to support purchasing efforts.
• Participate in system acquisition process
• Propose and create system design models, specifications, diagrams, charts and implementation roadmaps to provide strategic direction to the business.
• Perform recovery and testing of systems and processes in accordance with the company’s disaster recovery and business continuity strategies.
• Create and maintain documentation as it relates to system configuration, mapping, and processes.
• Create and maintaining best practice policies and procedures for business users; ensuring that there are adequate controls around that all service improvements are managed effectively and meet the needs of the organization.
• Perform System Administration for systems running Linux and Windows Operating System and ensuring system availability, stability and optimum performance is met for the end users. 

MINIMUM POSITION QUALIFICATION REQUIREMENTS

Academic & Professional

Education 

• Bachelor’s degree Computer Science or Information Technology or Information Systems or relatedRQ
• Master’s degreeManagement / ITAA 

Professional Qualifications

• Microsoft Certified Solutions Associate (MCSA)/ Microsoft Certified Solutions Expert (MCSE)/ Microsoft Certified Solutions Developer/RQ 
• Microsoft Azure /Amazon Web Services certifiedRQ  
• LINUX AdministrationRQ  
• Database Management, Oracle/SqlRQ  
• ITILRQ  

 Experience

Total Minimum No of Years’ Experience Required

2 years

DetailMinimum No of YearsNeed Type[1]

• Experience with insurance and investment systems2ES
• Experience with integration Methods and practices XML, JSON, SOAP2ES
• Operational characteristics of a variety of computer platforms and operating systems e.g MS Windows server, Linux2ES
• Operational characteristics of a variety of computer database management systems e.g Oracle and SQL 2ES
• Principles and practices of application software installation and support2ES
• Integration Methods and practices XML, JSON, SOAP2ES
• Methods and techniques used in the installation, administration, monitoring, upgrading and problem resolution of central application software systems on premise and on the cloud platforms2ES
• Principles and procedures of quality assurance and security related to complex, large computer systems and applications2ES
• Principles and practices of project management and administration1DE
• Knowledge of relevant industry (banking) practice1DE

Technical Competencies

• Hands on Experience on Web Application Management on Jboss.
• Understanding and prove experience in supporting Newgen IBPS /BPM Workflow system.
• Understanding and experience in supporting insurance systems.
• Extensive Experience in Linux Operating system.
• Good working knowledge with Oracle and MS SQL Databases.
• Good working knowledge of API’s and other Middleware integration technologies and platforms.