AR Legal & Disputes Administrator at Rentokil Initial

Description

We have central support functions of Human Resources, IT, Finance, Legal and Marketing & Innovation in the Rentokil Initial Head Office locations and in country.

You would be supporting the Business in Nakuru and or Nairobi branches

Requirements

Vacancy has arisen for AR Legal & Disputes Administrator in our Kenya business, Nairobi branch.

The purpose of this role is to  drive dispute resolution, overseeing and coordinating legal and 3rd party agent accounts and performing customer credit checks for new sales.

Your day-to-day responsibilities will include

• Ensure all disputes raised by Credit Controllers are analyzed and shared with respective service & branch manager
• Manage the dispute file and ensure appropriate escalation and timely resolution of disputes leading to collection
• To prepare monthly report that is shared with Managers and follow up on each dispute resolution timely and promptly
• Schedule weekly dispute meetings with the service teams to FastTrack resolution of disputes. Analysis of disputes communicating impacts and aging
• Disputes root cause analysis with implementation of improved process
• Manage the Legal Accounts and liaise with External Collection agencies for conversion and any support required to hasten process
• Where appointed to, monitor accounts at legal escalation level alongside AR Manager for appropriate follow up and action
• Monthly status reporting of legal files status and liaising directly with Legal on effective outcome between Rentokil, and attending court proceedings
• Manage legal fees in line with budget costs and impact to the P&L in line with Budget requirements minimizing Bad Debt Impact
• Negotiate payments between the lawyer & Clients on settlements & payment plans
• Responsible for any credits loaded on iCabs directly linked to legal accounts
• Perform Customer credit checks for any new sales
• Responsible for the filing system of all entries processed in AR
• Responsible for collating of the Audit requests working directly with Audit team
• Oversee the Librarian/Archiving team
• Any other duty that may be allocated to you by AR Manager

Do you have what it takes? If you want to be considered for this role you will need:

• Diploma or Degree in Business Management or its equivalent
• Strong understanding of legal procedures and terminology
• Knowledge of relevant laws and regulations
• Accounting qualification will be an added advantage
• 2 years work experience
• Proficient in English - written and spoken
• Customer Care experience advantageous
• Numerical acumen
• Computer literate
• Integrity/reliability
• Strong negotiation skills
• Persuasive
• Strong ownership & responsiveness
• High energy levels (action orientated)
• Self confident/assertive/passionate
• Problem solving skills/solution driven
• Strong demonstration of the values of service, relationships and teamwork
• Be self- motivated and display a high energy level
• Excellent planning and organisational skills
• Team player with a collaborative style
• Demonstrates the ability to take the initiative
• Highly developed communication skills (written / verbal / non-verbal)
• Ability to form strong customer relationships at all levels