Assistant Claims Officer at APA Life Assurance Company Ltd

KEY PRIMARY RESPONSIBILITIES

• Processing and paying of all non-risk Individual Life claims as and when they are due. Both New and Old Book. (Full and Partial Maturities, loans, cancellations, refunds, surrenders)
• Maintain and reconcile records of payments made to clients in liaison with the finance function. Both New and Old Book
• Addressing enquiries and giving feedback to clients within the timelines as stipulated in the Service Charter and/or SLAs signed with respective clients through all means available.
• Maintaining constant engagement and follow up with clients on pending payments to ensure that they are paid.
• Proactively work with team members to effect stop orders on matured, cancelled and surrendered policies.
• Prepare weekly and monthly reports on payments made, pending payments and claims activity
• Proactively maintain claims data to identify trends, gaps, risks and opportunities and share them with the team; use the insights to build innovative ways to improve APA Life claims experience.
• Identify opportunities and make recommendations to management to improve claims operational processes and practices.
• Any other duties/tasks as assigned by the company from time to time

ACADEMIC QUALIFICATIONS

• Bachelor’s degree in Business related field / Insurance or an equivalent.

JOB SKILLS AND REQUIREMENTS

• Accounting skills
• Excellent interpersonal and communication skills
• A strong team player
• Strong in reviews, analysis and reporting
• Customer focused with strong attention to detail
• Demonstrated ability to take initiatives and be resourceful
• Strong administrative and organisational skills 
• Demonstrated time management skills and ability to manage multiple priorities within set TATs
• Tech savvy – able to find new and exciting ways to use technology to improve service delivery

PROFESSIONAL QUALIFICATIONS

• Attained or progress in relevant qualification CPA/ACII/AIIK/LOMA is an added advantage

EXPERIENCE

• 1-year relevant experience