Assistant General Manager at HQ Kenya House at Tatu City Limited

JOB DESCRIPTION

Join the team at HQ Kenya House, a new members club opening at Tatu City!

HQ Kenya House, the first African American-owned private club in Africa, hires dynamic hospitality professionals. The club is owned by The Burns Brothers, trailblazers in culture-focused ventures. A sister club of the first HQ, known as HQ DC House and located in Washington, DC, HQ Kenya House will be a beacon of curated experiences tailored for personal and professional growth with a fusion of networking opportunities, development programs, and culturally enriching events.

Overview: Oversee all aspects of club operations, ensure exceptional member experiences, and drive the overall success and growth of the club.

KEY RESPONSIBILITIES:

• Serve as an Assistant General Manager.
• Report to the General Manager.
• Provide strong leadership to the club’s staff, fostering a positive and service-oriented work environment.
• Ensure that the club delivers exceptional member experiences by maintaining high standards of service, facilities, and amenities and implementing programs to enhance member satisfaction and retention.
• Oversee all aspects of club operations, including facilities management, assisting with event planning, membership services, vendor relationships, daily reporting, and ensuring efficient and effective day-to-day functioning.
• In conjunction with the General Manager, assist in managing the club’s bar program budget, monitor financial bar performance, and drive revenue generation through bar sales, event bookings, and other revenue streams while controlling costs to meet financial targets.
• Organize, track, and report the club’s invoices to the General Manager on a weekly basis.
• Work in collaboration with the Member Experience Coordinator to execute Monthly Member Events, on and off-site.
• Ensure that the club complies with all relevant laws, regulations, and safety standards, and implement risk management strategies to safeguard the club’s assets and reputation.
• Build and maintain relationships with local community organisations, businesses, and stakeholders to enhance the club’s visibility and engagement within the community.
• Conduct all alcohol and mixer inventory, tracking, ordering, and reporting.
• Ensure that the catering team and other necessary HQ staff are trained in new policies and uphold current policies for guests and member bar standards.
• Ensure the club is appropriately cleaned, items are restocked, and space is “show ready” at the end of each night.
• Assist with set-up and breakdown of all events/meetings on site.
• Troubleshoot A/V for members, clients, and guests, as necessary.
• Maintain proficiency in company policies and updates, including using the member app and CRM software.
• Books and manages all Private Event Inquiries, including creating and sending BEOs and contracts and executing Private Events.
• Assist with daily tasks as needed.
• Travel, as necessary.
• Days of weekly service include Monday through Friday and, as otherwise necessary for events and activations, flexibility to work evenings and weekends.
• Uniform: Professional attire with nametag (examples include slacks, blouse, blazer, dress, dress shoes, flats). No sneakers are permitted as part of the uniform.

DESIRED QUALIFICATIONS & SKILLS: 

• A minimum of 8 years of experience in a management role within the hospitality industry
• Strong leadership skills with demonstrated ability to motivate and manage staff
• Exceptional customer service skills and ability to provide a welcoming and inclusive environment for members
• Excellent communication and interpersonal skills
• Bachelor’s degree in Business Administration, Hospitality, or a related field is preferred
• Experience in sales, marketing, or event planning is a plus