Associate/Business Analyst, ICT Business Process at Aga Khan University Hospital

Job Purpose:

To lead users in implementing IT systems through effective processes from project inception to delivery within stipulated deadlines including monitoring the effectiveness of all application systems and services and adapt them to evolving business requirements. The role is to plan, design, develop and launch efficient business operations systems in support of core organizational functions and business processes. This includes managing of gathering and analyzing data in support of business cases/scopes, proposed projects, and systems requirements. To apply analytical and problem-solving skills to help maximize the benefit of IT system investments as well as propose potential innovative systems for consideration. 

To collaborate with clinicians, providers, and allied health in analyzing clinical requirements specific to the organization. Knowledgeable in clinical documentation needs essential in working with EHR vendors, service providers and content partners to enhance content. Participate in testing and validating applications and clinical documentation tools, current state mapping and future state workflow development, application design and development, content issues resolution, implementation, optimization, and end-user support.

Key responsibilities

• Take ownership of regional strategic projects assigned and manage them from inception through delivery to post-implementation audits.
• Ensure that the IT systems identified/implemented take account of the Hospital Information System strategy and are delivered within time and budget allocations
• Manage, Interpret, and translate user requirements into highly specified project scopes for each department.
• Develop detailed implementation plans including finalization of project team structure, task list, task inter-dependencies, timetable, and budget.
• Assist in Implementation, training of the Health Information System across the region- Mombasa. Kisumu, Arusha, and Kampala.
• Work with the leadership and other stakeholders to establish the strategic direction of the organization’s information systems to ensure goals are achieved.
• Analysis and Solution Definition:  Quickly understands the business issues and data challenges of clients’ departments; Identifies client departments strengths and weaknesses and suggests areas of improvement; Assist department staff by performing project-related work, as needed, or requested.
• Review, analyze and evaluate business and user needs and documents findings and recommend changes to business processes to increase system effectiveness for end users.
• Provide process guidance in both emerging as well as application of best practice technologies: Keep the department head fully briefed of all upcoming operational process requirements/changes; Serve as a resource for multiple application/system projects implementation teams; Participates as a workflow resource for new implementations as well as ongoing optimization of existing application/system projects and workflows. Evaluate the impact presented by work process improvement opportunities. 
• Participate in business planning, needs analysis and business risk assessment.
• Maintain a high level of technical knowledge regarding current technology used throughout the organization.

Qualifications and skills required

• Bachelor’s degree in Education, Social Sciences, Finance, Business Administration and/or Information Systems with course work in computer science or equivalent.
• Certification in IT related formal training.
• PMP (Project Management Professional) Certification or equivalent is a plus.
• Agile or SCRUM certification a plus.
• 3 or more years of experience in a similar role and in a healthcare environment, acting as an interface between business units, technology teams and support teams.
• Good leadership and excellent communication and interpersonal skills.
• Very good analytical and organizational skills.
• High integrity.
• Attention to detail and problem-solving skills.

Closing:28th, April 2023