Billing Officer at Tavevo Water and Sewerage Company Limited

Ref: TVO/04/2023/008

GENERAL PURPOSE

To ensure an accurate, efficient and effective customer billing is achieved in the company

DUTIES AND RESPONSIBILITIES

• Promptly generate meter reading books in the billing system according to the approved Billing cycle and send to Information Communication Technology (ICT) officer through the billing system.
• Promptly confirm from ICT officer, access linked meter reading books in meter reading system and assign to Meter readers.
• Promptly confirm receipt of submitted meter readings in meter reading system and send to billing system verify Meter reading photograph against the submitted corresponding meter readings and correct submitted mismatched readings in the billing system.
• Generate Exceptional/Anomaly reports submit to and instruct meter reader to address, collect feedback update submitted information in billing system, record and submit report of noted issues to your supervisor.
• Generate ad-hoc and or monthly customer water bill(s) per meter reading book send to your supervisor for clearance, collect and send approved bills to ICT officer for onward delivery to customers

Personal Specifications

For appointment to this grade, an officer must have: -

• Diploma in ICT, Business Management, Business Administration or any equivalent or relevant certificate from a recognized institution.
• At least three (3) years experience as a billing officer
• Good communication, interpersonal and time-management skills
• Proficiency in computer skills