Branch Manager at SMEP Microfinance Bank

The successful candidates will be responsible for steering the Branch into high level performance through proper supervision, people management and enforcing a customer centric culture at the Branch.

Key Duties & Responsibilities

• Take the leadership role at the Branch and mentor the Branch staff towards the achievement of the Banks’ Mission, Vision and the Banks’ Strategic Objectives.
• Ensure the Branch attains the set targets in the following parameters; High standards of Customer Service, Customer Retention, Deposits, Healthy Loan Portfolio.
• Develop and maintain critical relationships at the Branch to enhance business Development
• Enhance relationships with SME’s, High Net worth Individuals, Churches and Institutions to grow business.
• Maintain a healthy balance of deposits portfolio on Church, SME, and Retail and Corporate deposits.
• Implement strategies on penetration of business segments, markets and sectors.
• Ensure growth of liabilities business including transactional, alternate and direct banking business.
• Ensure staff productivity is maintained through support, mentorship, and TAT and customer service.
• Ensure compliance with both internal and external regulatory requirements.
• Working closely with risk and compliance units to ensure effective controls to mitigate against business risks associated with Business.

Key Qualities & Competencies

• Minimum of 5 years banking experience; both in Banking Operations and Credit Management, 2 of which must have been in a supervisory or managerial position in a Micro Finance or Commercial Bank
• Experience in a Micro Finance Institution will be an added advantage
• Good people Management skills and proven ability to achieve results through others
• Have excellent negotiation, sales and marketing skills
• Strong customer centric skills
• Excellent report writing and presentation skills.
• Good communication skills
• Self-driven, results-oriented individual with a positive outlook
• Must have a clear focus on high quality and business profit
• Able to get on with others and be a team-player with excellent interpersonal skills
• Between 33 to 42 years of age

Qualifications

• A minimum grade of C+ (plus) in KCSE
• Undergraduate university degree in Business related field
• Professional qualifications in Marketing, Accounting or Credit Management will be an added advantage
• Must be adept in ICT
• Applicants must be committed to Christian values with a passion to serve