Bulk Delivery Sales Associate at GivePower

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:

1. Achieve or exceed daily bowser sales targets in a reliable and predictable (recurring) way.
2. Assist in the development and execution of sales and marketing plans and forecasts.
3. Accurately take and manage orders, ensure cash payments, and optimize daily route plans (working with colleagues) to minimize delivery cost and customer waiting time.
4. Collaborate with cashiering team to offer quality customer service and ensure accurate and up to date customer information across all company data bases
5. Acquire a deep understanding of the market and provide regular reports on seasonality, existing and potential customers / consumers, their needs, problems & requirements, product usage, competitive activity, pricing and potential for new products and services.
6. Continuously prospect for and acquire new customers while developing and maintaining strong and productive long-term relationships with existing ones.
7. Educate customers on our mission and value proposition to drive sales, loyalty and trust.
8. Ensure customer concerns and escalations are handled in a proactive and timely manner that leads to an exceptional customer experience.
9. Ensure all customers are treated fairly and equally as regards allocation of water and any other services (first come first serve).
10. Develop and maintain close internal working relationships at all levels and collaborate with colleagues to improve teamwork, productivity, sales and customer satisfaction.
11. At all times be a good ambassador for the company, keeping our Mission and Values top of mind in all engagements with and decisions affecting customers.
12. Ensure proper maintenance and security of company assets including the bowser, equipment, and cash where applicable.
13. Ensure compliance with the company vehicle operating procedure.
14. Adhere to all company policies and regulations.
15. Execute on other duties and work schedules as assigned by the Site Manager.

DESIRED ATTRIBUTES:

1. Fluency in English and Swahili.
2. Good understanding of local cultural nuances and market landscape.
3. Diploma in a business or commercial field preferred.
4. Highly motivated, target and results driven with 1-year relevant experience in sales and marketing (FMCG Sales Experience will be an advantage).
5. Strong customer service focus, interpersonal skills, and the ability to develop relationships.
6. Strong selling, negotiation, and communication skills
7. Computer literacy and able to learn applications.
8. Ability to effectively resolve conflict with internal and external stakeholders.
9. Ability to work under pressure from time-to-time by multi-tasking, prioritizing, or escalating for support when appropriate to meet stringent deadlines.
10. Able to understand basic system operations, troubleshooting and preventive maintenance principles.