Channels Support Officer at Kingdom Bank Limited

Be responsible for ensuring that all digital channel systems that are deployed in the bank are properly managed and supported to provide high availability and exceptional customer experience on 24/7-hour basis.

These include Mobile Banking, Internet Banking, Agency Banking, Digital Payment Services, Lipa Na Mpesa, Card System and remittance solutions.

Responsibilities

• Perform Technical support for existing Mobile Banking, Card System and remittance solutions,
• Ensure that card systems and electronic banking systems operations and process are executed as required,
• Manage resolution of systems related problems to the card systems and electronic banking systems,
• Manage system implementation/upgrades of the card systems and electronic banking systems,
• Deliver quality service to both internal and external customers and always provide high system availability of e – channels systems.
• Perform core systems administration tasks, that is, the custodian of systems, ensure security of systems and information, maintain inventory of systems and perform authorized users’ administration.
• Ensure that all procedures as laid down in the Asset Management Policy or other policies as advised are adhered to.
• Ensure that card systems and electronic banking systems are protected and properly secured
• Proper change management systems,
• Electronic banking channels monitoring and support to provide high availability 24/7-hour basis,
• Ensure business continuity through timely backups of the systems,
• Deliver quality service to both internal and external customers and always provide high system availability of e – channels systems.
• Keep track of systems and user related issues and attend to them promptly.
• Perform system upgrades and apply system patches promptly received from system vendors.
• Adhere to change control procedures in implementing system change,
• Assist audit in fraud investigation and implementing corrective measures,
• Perform core systems administration tasks, that is, the custodian of systems, ensure security of systems and information, maintain inventory of systems and perform authorized users’ administration,

Qualifications

• A university degree in computer science/IT (a must)
• ITIL foundation level certification (AA) (a must)
• MCSA in SQL(M)
• MCSA in windows server(M)

Desired Competencies

• Customer Focus
• Continuous Improvement
• Adaptability/Flexibility
• Accountability
• Building Relationships
• Teamwork
• Communication