Complaints and Investigations Clerk at Kenya National Commission on Human Rights (KNCHR)

Job Purpose

This position is responsible for the management of the directorate’s registry to ensure efficient documentation and processing of all complaints received by KNCHR.

Operational responsibilities

• Assists in screening and processing of human rights complaints reported by petitioners.
• Assists in the management of directorate’s complaints database under the Complaints Management System (CMS) towards protection of information and ensuring confidentiality.
• Officer in Charge of the directorate’s registry and manages the registry both electronically and physically.
• Retrieves complaints data when required within the Commission to inform KNCHR’s interventions on various issues pertaining to the protection and promotion of human rights
• Prepares the directorate’s registry reports on complaints received and the remedial actions taken as per the mandate of the commission
• Receipt, processing, and handling of all correspondence (mail, email, SMS, all social media platforms).

Skills, Experience and Minimum Qualifications

• Diploma in information management or records management or equivalent from a recognized institution.
• 1-year relevant experience in a similar position.
• Good organizational, writing, interpersonal and Communication skills
• Analytical skills for complaints handling/processing
• Ability to work in stressful and demanding environments
• Problem solving skills
• Computer literacy
• Team player
• Meet the requirements of Chapter Six of the Constitution of Kenya