Corporate Schemes Administrator - Equity Afya at Equity Bank Kenya

Position Overview:

Reporting to the Credit Controller, the Corporate Schemes Administrator will ensure that corporate databases are updated in the system and communicated to all clinics and update benefit entitlements for different schemes. They will also support EQA clinics front office with communication to the corporates regarding scheme memberships and entitlements.

Key Responsibilities:

• Ensuring efficient and timely delivery of service to insurances and corporates. 
• Ensuring daily that Insurance and Corporate requirements are communicated to all stakeholders through updating the corporate folder. 
• Create new schemes in the system capturing all the schemes policies including expiry date. 
• Ensuring proper record keeping and maintaining an effective document handling system for the schemes 
• Identify the cause rejected claims and implement changes to avoid recurrence. 
• Train all relevant users on the insurance/ corporate requirements 
• Ensure timely renewal of credit contracts and bank guarantees 
• Maintain up to date corporate database
• Train users on compliance with scheme rules
• Efficient resolution and resubmission of rejected claims
• Any other duty assigned by the supervisor in line with the job description. 

Qualifications

Qualifications & Skills:

• Bachelor’s degree in commerce or business studies
• At least 4 years’ experience in a similar role, preferably in a healthcare environment.
• Excellent customer service skills. 
• A good working knowledge of MS Excel and word. 
• Self-motivated and ability to work under pressure. 
• Team-player with good inter-personal skills.