Customer Project Manager - Services at Schneider Electric

Your Role – Magic happens when you bring great people together!

Customer Management:

• Point of contact for Project and Technical Communication with the customer.
• Involves the customer in decision-making processes and provides regular information on project progress (progress reports).
• Actively gathers information on the customer and the customer’s requirements/targets.

Project Execution (Planning, Steering & Controlling):

• Ensures that Sales initiates the handover to execution.
• Participation in Customer Kick Off Meetings and initiate internal project Kick-Off Meetings.
• Handles the planning elements and milestones according  toSchneider Customer Project Process in coordination with the Project Planning, Operation, and Engineering (Customer Service teams).
• Identifies and minimizes non-conformance costs.
• Leads and organizes status meetings for a regular project status review with the project team if required.
• Monitors document submission status in cooperation with documentation teams.
• Ongoing monitoring of project status, early identification of discrepancies and initiating targeted measures/action.
• Performs project close review (commercial, lessons learnt, best practice).
• Ensures a proper handover of the project to the Customer Service department.

Finance Management:

• Review initial project calculation, highlight and clarify discrepancies.
• Participate in monthly project control reviews.
• Optimizes project profitability.
• Review final project performance.
• Risk, Opportunity- and Claim Management:
• Throughout the project life cycle, identify, assess, and monitor all risk factors and opportunities.
• Inform customer, management, and project team about scope deviations.
• Who will you report to? Service Operation Manager

Qualifications

• Advanced Diploma or Diploma or bachelor’s degree in electrical engineering, or a related field.
• PMP Certification or PRINCE 2 is mandatory.
• 5 years in the electrical, technology or automation industry.
• Familiarity with SAP ERP system.
• 5 years of project management experience, in systems/equipment business.
• Experience in the execution of large and complex projects.
• Strong communication skills (situational adapted, sensitivity, politeness).
• Project Management skills (Tools, Methods concerning duties and responsibilities, knowledge of economics in project business).
• Ability to handle several projects in parallel.