Customer Service Representative at Prepdia Kenya

Job Description:

Prepdia Kenya is a leading home tutoring company connecting parents and students with qualified tutors. We are seeking a Customer Service Representative to join our team. The successful candidate will be responsible for providing exceptional support to our clients, answering inquiries, resolving issues, and ensuring a smooth experience for both parents and tutors.

Key Responsibilities:

• Respond promptly and professionally to parent and tutor inquiries via phone, email, and chat.
• Assist parents in booking tutoring sessions and managing schedules.
• Maintain accurate records of interactions and update our internal systems.
• Resolve complaints and issues efficiently, escalating when necessary.
• Provide general information about Prepdia’s services and processes.
• Collaborate with the sales and operations teams to improve service delivery.

Requirements:

• Minimum Bachelor’s degree in Education, Communication, Business Administration, or a related field.
• Excellent communication skills (written and verbal) in English.
• Strong problem-solving abilities and a customer-focused mindset.
• Experience in customer service or support roles is an advantage.
• Basic computer literacy: MS Office, email, and online platforms.
• Ability to work independently and as part of a team.
• Professional, patient, and organized.