Customer Solutions Specialist at Bosch Africa

In the customer solution group (CSG) you will be responsible for the following tasks and topics:

• You build solution construct and develop the approach for entire Digital Twin - Integrated Asset Performance Management (IAPM) offering for energy and industrial infrastructure.
• You are responsible for planning assessment of assets at site, on-site technical discussions, holding conversation with different stakeholder & technical content creation for the proposal build.
• You create high-level solution map, statement of work, scoping, assumptions, deliverables, and risks that can be translated into a Digital Twin - IAPM solution offering, beginning with on-site data collection and ending with the generation of actionable insights.
• You enable the sales team with your expert insights during opportunity assessment and capture application or domain-specific requirements, possible solution deployment approaches & create the definition for customer success.
• Utilize your domain and technical expertise to understand client business objectives and translate them to Digital Twin - IAPM product features and capabilities & provide transfer learning to the Solution Ecosystem (SE) group.
• You will define and provide consistent feedback on bringing in the technology and product upgrades to the SE group.
• Participate in various technical forums (Internal and External), de-mystifying the capabilities of Digital Twin - IAPM which could potentially help us in positioning Bosch as a strong & reliable engineering partner.

Qualifications

Qualifications:

Education:

• You have a successfully completed degree in Mathematics, Electronics or Mechanical fields.

Experience and Knowledge:

• You have at least 10 years of professional experience in various roles related to research, development, industrial processes & automation and managing high performance teams.
• You have a concrete understanding of Industrial IoT construct with Hands-on exposure to software packages like OPC-UA, Ansys, OSISoft PI Historian, Asset optimization packages, SAP PdMS (PAI) and other Digital Asset Performance. Practical knowledge on working with analog signals, DAQ, enterprise asset management packages & engineering drawings is highly desired.

Personal Characteristics and Skills:

• Enthusiasm: You have a pioneering spirit and enjoy working in an interdisciplinary team with a high degree of personal responsibility and creative freedom.
• Personality: You have a high sense of responsibility, are reliable and a team player. You have an entrepreneurial mindset with a hands-on mentality.
• Work practice: You have an analytical mindset combined with a pragmatic, results-oriented approach.
• Language: You have very good English skills, written and spoken