Customer Success Specialist at Pawa IT Solutions

Role Description

This is a full-time on-site role for a Customer Success Specialist at Pawa IT Solutions in Nairobi County, Kenya. The Customer Success Specialist will be responsible for ensuring customer satisfaction, providing customer support, and effective communication. The role involves day-to-day tasks focused on delivering exceptional customer service and support.

Qualifications

• Customer Satisfaction, Customer Support, and Customer Service skills
• Analytical Skills and Communication abilities
• Ability to effectively communicate with clients and internal teams
• Strong problem-solving and analytical capabilities
• Experience in customer service or support roles
• Excellent interpersonal skills and ability to work collaboratively in a team
• Knowledge of Google Cloud Solutions is a plus
• Background in IT is a great advantage